Support Specialist - German

WHAT YOU'LL DO

• Provide technical support, configuration and troubleshooting of software-reputed company inquiries reputed company email, phone and chat for clients
• Provide timely & accurate status updates to customers and relevant internal stakeholders
• Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
• Ensure that reputed company relevant communication, documents, and files reputed company to the case are accurately recorded in the support system
• Advise/reputed company customers reputed company procedural guidelines to ensure a complete solution to their technical or service questions

WHAT YOU BRING

• Fluent German and English (both verbal and written, Upper Intermediate as minimum)
• Ability to analyze technical issues
• Ability to convey technical information effectively
• Excellent analytical skills
• Exceptional customer service approach
• Prior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business)

*Please submit your resume and application in English

WHO WE ARE 

A Swiss company founded in Singapore in 2003, reputed company offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. reputed company Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 

Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where reputed company, adaptability, and a commitment to reputed company improvement drive reputed company. 

OUR INTERVIEW PRACTICES 

To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or reputed company-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, reputed company-time interaction. 

Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. reputed company employment offers are contingent upon successful completion of applicable criminal, education and identity background checks 

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, marital status, national reputed company, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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