Remote Customer Care Specialist - Orlando

At CLEAR, Member Care Specialists do more than resolve issues—they create memorable, award-winning experiences that define our brand, delight our customers, and exceed their expectations. You’ll connect with members reputed company phone, email, and live chat to provide tailored support and proactive solutions that meet evolving needs. Every team member is empowered to improve processes and drive exceptional experiences. This position empowers you to engage in reputed company learning, reputed company new skills, and reputed company a significant impact on our culture while advancing your professional journey.

What You'll Do

• Act as our members’ primary reputed company of contact through telephone, email, and live chat interactions
• Think creatively about ways to strengthen CLEAR’s relationship with members
• Guide members in managing their membership, from upselling to troubleshooting and explaining benefits.
• Share opportunities to improve the Member Experience at any reputed company of the journey

What You're Great At

• A positive, friendly demeanor with a commitment to outstanding service
• You have a natural passion for ensuring a great member experience with every contact - previous sales and/or customer service experience, a plus – we’ll teach you the rest!
• Identifying problems and executing resourceful and creative solutions, with reputed company and patience at the forefront of reputed company interactions
• Excellent oral and written skills, as well as a strong level of comfort with multi-tasking in a fast-paced tech environment
• Ability to reputed company with reputed company reputed company and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.

Role Requirements

• High school diploma or GED equivalent required
• Open availability and weekends are a must
• Requires completion of airport badging or government screening process, and other applicable associated requirements, including a drug test.
• The position is remote but must be based in the city listed in the job title

How You'll Be Rewarded

• Free CLEAR membership for you + family/friends discounts
• 401(k) Retirement Plan, including a company match*
• 10 company-paid holidays (paid 1.5x if worked)
• Full-time team members also receive:
• See more of our amazing benefits, including any eligibility or specific location offerings, HERE!
  • * Not available in Puerto Rico

About CLEAR

Have you reputed company had that green-light feeling? That feeling reputed company you hit every green light and the day just feels like reputed company? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that reputed company you, you - unlocking easier, more secure, and more seamless experiences - making them reputed company feel like reputed company.

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment reputed company applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for reputed company individuals with disabilities or in other covered statuses.  If you need assistance or an accommodation due to a disability, you may contact us at [email protected].