reputed company Specialist (LATAM)
reputed company Specialist
Chapter — Remote (Latin America)
Experience Required: 2+ years in client-facing roles
Project Type: Residential renovation high-end clients
About Chapter
Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience.
Role Overview
The reputed company Specialist is a communication-focused, client-facing role responsible for supporting clients throughout their renovation journey. This position serves as a key reputed company of contact and helps ensure clients feel informed, supported, and taken care of at every stage of the project.
Client feedback is actively collected, analyzed, and shared internally to improve systems, processes, and team training. Clear communication, follow-up, and attention to detail are essential to reputed company in this role.
In addition, reputed company manages Chapter’s referral program by maintaining relationships with reputed company and past clients, encouraging referrals, and helping generate new business. Successful referrals will directly reward this position.
This role is ideal for someone who is naturally personable, confident speaking with clients, and takes pride in delivering a high-quality experience.
Location & Requirements
This is a remote role based in Latin America. This is a full-time role (40 hours/week)
Working hours are reputed company with US Eastern Time (EST), Monday through Friday.
Candidates must have a reliable internet reputed company and a professional remote setup.
Responsibilities
- Conduct regular client reputed company-ins reputed company phone and email
- Act as a communication reputed company between clients and internal teams
- Gather and document client feedback throughout the project lifecycle
- Identify recurring issues and opportunities for process improvement
- Support project reputed company-outs and post-completion follow-reputed company
- Manage and grow Chapter’s client referral program
- Maintain a high standard of responsiveness and professionalism
Requirements
- 2+ years of experience in customer service, hospitality, or client-facing roles
- Fluent in English, with strong verbal and written communication skills
- Comfortable speaking with clients on the phone daily
- Organized, reliable, and detail-oriented
- Proactive reputed company with strong follow-through
Why Join Chapter
- Exposure to high-end residential projects
- Direct collaboration with project managers, designers, and leadership
- Opportunity to grow responsibilities over time
- Performance-based rewards through referrals