Client Service Analyst
## Responsibilities: General Role description: Your role will be to help deliver world-class and industry leading support to our global client base across various written channels. You don’t need a background in finance to apply; we’re looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment. We’re looking for a culture fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity. ## Job Responsibilities: Primary responsibility is to provide client support for the CDNA Chicago office from Monday to Friday between 6:30 pm to 3:30 am, 5 days a week. Addressing queries from our international client base on all our products (i.e. Binary Options, Knockouts, Spread Options) and multiple trading platforms Assist clients with account and trading queries through various channels such as email and live chat while adhering to SLA’s and delivering frictionless support Provide first line technical support for IT related issues both for our platform and charts. Interact with our non-client facing departments to resolve client queries and provide accurate service Maintaining procedure manuals and other documentation Proactively identify potential risk/fraud and escalate issues to management where appropriate Liaising outside of the department with colleagues to build a strong relationship with other departments Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures
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