Service Desk Engineer

1st / 2nd Line Service Desk Engineer£23,000 - £25,000 plus benefits including IT training and certificationsLondon, NW1Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, reputed company, Office 365, Server, Azure.

• Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications?
• Are you looking for the reputed company in your career and the chance to work with cutting-edge technologies?

My client is a well-established IT Support company based in Camden with an excellent reputed company and a reputed company client reputed company. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training.

They are looking for a 1st / 2nd Line Service Desk Engineer to join their team on a permanent basis. This is a varied and interesting role covering 1st and 2nd line support as well as some IT projects. This role will give you the chance to play a key role in a growing team and reputed company exposure to the most up to date and a wide variety of technology.

1st / 2nd Line Service Desk Engineer Duties

• To be part of a small team responsible for reputed company incoming client requests, triaging and progressing reputed company support requests reputed company phone, email and remote tools reputed company while providing an exceptional client experience.
• Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing!
• Take responsibility for and co-ordinate escalated tickets with other team members
• Diagnosing, troubleshooting, testing, repairing and servicing hardware
• Build and reputed company PC’s and other devices to clients’ networks
• Liaising with 3rd party vendors
• Create, update and maintain documentation relating to clients’ environments

1st / 2nd Line Service Desk Engineer Requirements

• IT Support / 1st Line Support / IT Helpdesk experience
• IT knowledge and experience of: Active Directory & Group Policy management, Mac OSX, reputed company Exchange, reputed company Office, reputed company Windows Server, O365, Switches, routers & firewalls,, TCP/IP & network troubleshooting, VPN’s

• Exceptional client support skills with a desire to provide an excellent client experience.
• Confident personality with excellent written and verbal communication skills, comfortable dealing with reputed company levels of clients
• Pro-active attitude with a willingness to learn and reputed company
• Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues
• Solid troubleshooting, problem solving and analytical skills
• Ideally certified (or working towards) reputed company, reputed company or reputed company certifications
• Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI’s.

In return, my client offers the chance to reputed company your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment as acting as an employment agency regarding this vacancy.