Client Strategy Lead
About the Role
We’re looking for a Client Strategy Lead to play a pivotal role in owning client relationships, driving integrated strategy across disciplines (creative, media, CRO), and championing business growth for our clients - and for Pearmill. You’ll be the connective tissue between our internal teams and our clients - ensuring we’re not only meeting expectations, but identifying new opportunities, surfacing risks early, and creating long-term impact. This role is not channel- or craft-specific. You won’t be expected to write copy or optimize bids - but you will be expected to understand the dynamics of each and bring the pieces together into a single, compelling strategy. This role reports into our CEO (for now), but is expected to grow into a leadership path within our client services org as we scale. What You’ll Do
- Own the client relationship end-to-end, building trust and delivering strategic value across creative, media, and CRO.
- Lead the strategic vision across all disciplines for your accounts - ensuring we’re driving measurable outcomes, not just completing tasks.
- Synthesize input from craft teams (e.g. Paid Social, Creative, Search, CRO) into a cohesive client-facing strategy.
- Facilitate QBRs and strategic check-ins with clients - bringing thought-starters, insights, and cross-functional POVs to the table.
- Identify risks and opportunities early - whether it’s signs of churn or whitespace for upsell - and work with internal partners to act on them.
- Drive internal alignment across media, creative, and CRO so that the whole team is rowing in the same direction.
- Be a retention engine. You are the heartbeat of the account - ensuring we’re meeting goals, exceeding expectations, and expanding the relationship over time.
- Lead or co-lead new client pitches translating agency capabilities into tailored proposals that win new business.
- Maintain awareness of industry dynamics and emerging trends, providing forward-thinking insights to both clients and internal teams.
About You
- You have 7+ years of experience in performance marketing, strategy, client services, or integrated account management.
- You’re a business systems thinker who can zoom out and connect the dots - across data, creative, and human dynamics.
- You've demonstrated success in growing client relationships and expanding scope beyond initial engagements.
- You're a confident, consultative communicator who can be respectfully confrontational when needed to drive better outcomes.
- You’re proactive, curious, and solutions-oriented - you don’t just flag problems, you propose next steps.
- You have experience managing integrated marketing strategies across multiple channels (paid search, paid social, etc.).
- You can translate ambiguity into action - bringing structure, clarity, and momentum to a situation.
What You’ll Find Here
- Competitive salary with bonus structure tied to client satisfaction, retention, and growth
- 99% coverage for health, dental, and vision
- Distributed, remote, and global culture
- Unlimited vacation with 3-weeks required vacation
- Unlimited mental health or physical health leave
- Remote work budget to make it easier to work from wherever you feel most productive!
- Monthly physical activity budget to get your body moving
- 16 weeks of fully paid parental leave
- Stipend for laptop and other home office equipment
- Annual indoor plant budget
- Annual company-wide retreat
- Yearly stipend for books, seminars, courses, and coaches
- Matching for charitable donations
- Clear career progression path toward senior client leadership roles
Diversity, Equity, and Inclusion Pearmill is a diverse company with team members hailing from all backgrounds and walks of life. We’re a globally-distributed team and committed to continuing to build a company that represents the world we live in. We encourage candidates of underrepresented groups to apply. Apply To This Job