UX Project Manager, ICAM SSO Focus

Job Description:

• Lead UX‑focused project management for SSO modernization, ensuring user flows, onboarding experiences, and authentication journeys are optimized and consistent.
• Partner with VA stakeholders, product owners, and technical leads to translate ICAM requirements into clear UX artifacts (journey maps, wireframes, prototypes, acceptance criteria).
• Coordinate cross‑functional teams to deliver UX improvements across Entra ID (SSOi) and Okta (SSOe) integrations.
• Manage timelines, risks, dependencies, and deliverables for UX‑related SSO initiatives.
• Ensure UX recommendations align with Zero Trust, NIST 800‑63, and VA ICAM standards.
• Support change management, communication, and training materials for improved user experience.
• Provide executive‑ready reporting, dashboards, and briefings on UX progress and SSO adoption metrics.

Requirements:

• Hands‑on experience with UX processes, including user research, prototyping, usability testing, and journey mapping.
• Working knowledge of ICAM, SSO, and authentication technologies (Entra ID/Azure AD, Okta, MFA, federation, OAuth/OIDC/SAML).
• Ability to translate technical identity workflows into intuitive user experiences.
• Strong communication skills with the ability to brief leadership and collaborate with technical and non‑technical stakeholders.
• Experience supporting Agile teams and managing iterative UX deliverables.
• Experience supporting VA, DoD, or other federal agencies.
• Familiarity with VA SSO, onboarding processes, and application integration patterns.
• Experience with Figma, Miro, Adobe XD, Jira and Confluence.

Benefits:

• Medical, Dental & Vision Coverage
• Wellness Program
• 401(k) Matching
• Disability (Short Term & Long Term)
• Employee Assistance Program
• Life Insurance
• Education & Training
• Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)

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