Help Desk Tier III
Responsibilities
Peraton is seeking a Help Desk Tier III Subject Matter Expert. The Help Desk Tier III SME provides technical experience and expertise to our DISA client in providing engineering and support for the deployment and implementation of the Assured Compliance Assessment Solution (ACAS) program. This SME will support the engineering, implementation, deployment, and sustainment of the ACAS solution and work closely with the DISA and its customers across the DoD. This position will serve as a technical SME for all ACAS issues, concerns, deployment, and implementation activities. This SME will engage in customer tickets forwarded through DISA's ticket system from Tier II, and if necessary escalate the case and work with the vendor to resolve. The SME will additionally perform testing and evaluation of new software as released by the vendor leveraging test plans, review and update documentation as needed, and any other activities in support of the program. The SME will:
- Provide implementation, engineering, and administration support to ACAS for DoD under this task order.
- Assist with deploying and configuring the ACAS solution. Provide overall architecture guidance.
- Provide operational testing and evaluation support for the ACAS components and future releases.
- Troubleshoot ACAS issues. Work with and mentor implementation teams on all technical aspects of the ACAS solution.
- This SME will interface with DoD community for ACAS related issues and program guidance.
- Collaborate with the DISA engineers, implementation teams, and ES management team.
- Work closely with the ACAS Lab to resolve any technical issues.
- Provide Tier III support to the ACAS implementation.
Qualifications
- 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years with HS diploma
- Must have active Secret clearance. Potential to be upgraded to TS/SCI clearance
- Must be a US Citizen
- Security+ or equivalent certification.
- Help Desk/Customer Service Background
- Experience with Security Center, Nessus scanner, Nessus Manager, Nessus Agents, and Nessus Network Monitor.
Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Apply tot his job Apply To this Job