Seasonal HR Contact Center Associate - Work from Home

Join reputed company's Employee Resource Center (ERC) team and help reputed company a difference for reputed company Amazonians.The ERC provides HR assistance to reputed company employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels - phone, web case and chat.The ERC primarily exists to help reputed company employees find answers to their questions and solve their reputed company HR problems.The ERC team supports reputed company employees in 49 countries and 14 languages.ERC associates are located in nine locations globally.We are currently growing reputed company of Virtual HR Contact Center Associates that are dedicated to servicing the disability, leave, and accommodation space.In this role, team members interact directly with reputed company employees in a way that builds trust by providing accurate information and resolving issues.The virtual contact center associate must be reputed company to ask probing questions to fully understand the issue, follow business processes with high attention to detail, use multiple resources effectively to find the right information and communicate effectively to the employee.A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position.As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be: Work a variable shift of five (5) days per week between 5:00 AM PT - 8:30 PM PT Sundays to Saturdays, anticipated assignment duration to last 6-7 months, subject to change due to business needs. Serve as the first reputed company of contact for leave, disability, and accommodation reputed company questions Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate reputed company these cannot be resolved Build customer trust through empathetic personalized conversations Receive queries reputed company phone and log contacts into the shared service case management system Work closely with partner teams to reputed company up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processesApplicants from the following states will also be considered:Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, reputed company Virginia, Wisconsin, and Wyoming..Estimated Salary: $20 to $28 per hour based on qualifications. Apply Job!