Helpdesk Admin

About the position We are seeking a committed Helpdesk Admin to be part of our team at Celtic Bank. The IT Helpdesk Administrator is responsible for providing first-level technical support to employees across the organization. This position also supports basic security and risk mitigation activities by assisting with the identification and escalation of potential security concerns. The Helpdesk Admin requires strong technical acumen, customer-service skills, and the ability to work both independently and collaboratively within the IT department. WHAT YOU’LL DO AT CELTIC BANK Provide technical assistance and support for hardware, software, and network[1]related issues in a timely and professional manner. Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment. Assist with the identification, documentation, and escalation of potential security risks in accordance with departmental procedures. Perform computer imaging and deployment, including operating system installation, configuration, and setup. Support user account lifecycle activities utilizing Okta, Active Directory, and Intune Company Portal. Provide technical support for Windows 11, Android, and iOS devices. Assist with patching and device management activities through BigFix. Maintain accurate documentation of support activities, procedures, and system configurations.

Responsibilities

• Provide technical assistance and support for hardware, software, and network[1]related issues in a timely and professional manner.
• Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment.
• Assist with the identification, documentation, and escalation of potential security risks in accordance with departmental procedures.
• Perform computer imaging and deployment, including operating system installation, configuration, and setup.
• Support user account lifecycle activities utilizing Okta, Active Directory, and Intune Company Portal.
• Provide technical support for Windows 11, Android, and iOS devices.
• Assist with patching and device management activities through BigFix.
• Maintain accurate documentation of support activities, procedures, and system configurations.

Requirements

• Prior experience in a help desk or technical support role within a corporate environment.
• Understanding of general information security risks, including patching practices, secure configurations, and user access hygiene.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Effective interpersonal and communication skills, with the ability to provide clear and professional support to end users.
• Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
• Working knowledge of:

Okta (user authentication, MFA support, application access). Active Directory (account administration, group membership management). Intune Company Portal (device enrollment, application deployment). Windows 11 operating system. Android and iOS mobile platforms. Printers and multifunction office devices. BigFix or similar patch management tools.

Benefits

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)

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