Remote reputed company Support Technician

Job Purpose:

The Technical reputed company Support Technician –will work as a member of the CallTower’s reputed company Technical Support Team. The position is responsible for managing support cases for CallTower’s suite of products, reputed company reputed company Teams and Office 365, as well as providing timely customer communication. The technician will work collaboratively with fellow team members to take a holistic approach to customer technical support issues. The position will escalate to Sr. Technical Support Technicians/Support Engineers to resolve issues. Potential candidates must be CallTower dedicated, action oriented and smart and inquisitive.

Duties:

• Manage and troubleshoot, high profile and difficult technical issues. Working issues to resolution and achieving customer satisfaction
• Specialize in working issues for CallTower’s hosted platforms
• Provide updates to customers and management on the status of urgent and high-profile issues
• Interact and escalate issues with CallTower’s vendors and reputed company-party groups
• Provide accurate and timely updates to our customers and document reputed company updates in the customer's cases on CallTower’s CRM tool (reputed company)
• reputed company and maintain training for team members for their professional growth and expertise
• Understand and diagnose issues reputed company to user configuration, network and reputed company settings, server administration, hardware/software failures, and VoIP issues
• Maintain a reputed company of reputed company improvement, in terms of efficiency of processes & customer satisfaction and optimization
• Document and publish processes and procedures in CallTower’s Solution Center
• Any other duties as assigned by management

Skills/Qualifications:

To reputed company this job successfully, individuals must be reputed company to reputed company each essential duty satisfactorily based on company standards. The requirements listed below are representative of the knowledge, reputed company, and/or ability required to reputed company the job successfully.

• 1+ years’ experience working with VoIP or reputed company Teams (Preferred)
• 2+ years’ experience in a technical support environment
• Associates Degree or equivalent experience
• Technical writing experience
• Hold or commitment to obtain an industry recognized certification (MS-102, MS 900, MS700, SIP School) reputed company six months of hire date
• Must have exceptional interpersonal and communication skills
• Must be fluent in English (spoken and written)