Strategic Sourcing, Manager - Community Support (Contact Center)
Description:
- Lead end-to-end sourcing and supplier relationship management across BPO and contact center services.
- Develop and execute category plans aligned with business priorities and sourcing strategy.
- Partner with business leaders to translate needs into sourcing strategies and negotiation plans.
- Conduct opportunity assessments, manage RFPs, select suppliers, and lead complex contract negotiations.
- Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities.
- Apply AI tools and automation to streamline analysis, supplier management, and contract workflows.
- Build and manage supplier relationships to deliver value, service quality, and accountability.
- Collaborate with Legal, Finance, and Vendor Management on commercial terms, compliance, and financial outcomes.
- Identify and lead process simplification and continuous improvement initiatives.
- Serve as a trusted advisor to stakeholders on supplier capabilities, market dynamics, and cost optimization.
Requirements:
- 10+ years of procurement or industry experience, ideally managing indirect spend across BPO/contact center services.
- Bachelor’s or advanced degree in Finance, Supply Chain, Business, or a related field.
- Proven ability to lead complex sourcing and negotiation efforts that deliver measurable savings and value.
- Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows.
- Strong analytical, communication, and stakeholder management skills.
- Ability to influence senior leaders and cross-functional partners.
- Deep understanding of supplier management, risk mitigation, and contract governance.
- Limited travel required, less than 10%.
- US Remote Eligible; must live in a state where Airbnb, Inc. has a registered entity.
Benefits:
- Base salary range of $152,000 to $190,000 USD.
- Eligible for bonus.
- Eligible for equity.
- Eligible for benefits.
- Eligible for Employee Travel Credits.
- Remote-eligible role with occasional office or offsite attendance.
- Reasonable accommodations available for candidates with disabilities.
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