IT Support Officer (Entry / Junior Level)
Role Description This is a part-time remote role for an IT Support Officer at the entry or junior level. The IT Support Officer will assist with providing technical support to end-users, troubleshooting technical issues, maintaining desktop computers, and offering printer support as needed. The role also involves addressing IT-related concerns and ensuring the smooth operation of hardware and software systems.
Qualifications
- Proficiency in Technical Support and diagnosing and resolving system and network issues.
- Experience with Troubleshooting and problem-solving in a fast-paced environment.
- Knowledge of Information Technology fundamentals and IT systems management.
- Basic expertise in supporting Desktop Computers and peripherals.
- Hands-on skills in Printer Support and related hardware troubleshooting.
- Strong communication skills and an empathetic approach to handling user concerns.
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not mandatory.
- Familiarity with remote support tools and ticketing systems is advantageous.
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