UPS Sr.Field Service Engineer - Ohio
TITLE: Senior UPS Field Service Engineer DIRECT HIRE LOCATION: With 1.5 hr travel time to Colombus or Cincinnati, Ohio FIELD JOB DETAILS:
- Majority Local Travel: Primarily within the local area with occasional overnight stays nationwide based on business needs and training opportunities.
- Reimbursements: Mileage reimbursement, car allowance, and cell phone allowance provided. Tools provided by company. Any overnight travel is reimbursed.
HEALTH BENEFITS:
- Medical - United Healthcare
- Dental
- Vision
- Flex-Spending Account
- Benefit card to be provided to employees for prescription drug purchases.
- Life Insurance & ADD
- Short Term Disability
- Long Term Disability
- 10 company paid holidays plus 2 personal days
- 401k - 3% company match
Job Description: Senior UPS Field Service Engineer The Senior UPS Field Service Engineer applies diversified knowledge of the power electronics industry to complete start-up, testing, troubleshooting, operations and maintenance work of UPS and related critical power equipment. The SFSE will be home based and dispatched to customer sites as required. Specific Duties
- Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within the regional coverage area
- Performs commissioning-focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing
- Involved in preventive maintenance, emergency response, equipment start-up and/or field modifications
- Attends periodic training at the company’s headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systems
- Troubleshoots issues with the technical-support group related to maintenance or operation of equipment
- Participates in the development of Methods of Procedures (MOPs) and be expected to consult with supervisor(s) concerning unusual problems and developments.
Job Requirements
- Preferably 5-10+ years' experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s, STS, etc.
- Utilizes hand tools and test equipment to perform work
- Requires excellent verbal, written communication skills & customer relation skills
- Must be able to provide high level of quality customer service
- Must be able to complete Field Service Reports in a timely manner
- Requires knowledge of equipment manufacturer’s specifications
- Ability to work independently and exhibit resourcefulness
- Must be able to perform repeated bending & lifting of up to 100 lbs. during certain procedures
- Must be able to provide necessary pro-active recommendations to clients
- Candidate must be willing to work nights & weekends when necessary
- Knowledge of general computer hardware & software applications
- Previous 3rd Party UPS experience a plus
- UPS OEM factory training or experience in Liebert / Emerson / Vertiv , APC / MGE / Schneider , or Eaton / Powerware , a MUST
- Technical degree a plus
- Previous military experience and training a plus
Educational Background
- Technical graduate of a two-year accredited technical school in an engineering/technical field
OR
- Three to five years of technician experience in related power electronics field or industry
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