Principal, IT Operations Management

About the position Principal – IT Operations Management (Warren, NJ) Regeneron Pharmaceuticals, Inc. seeks a Principal – IT Operations Management (Warren, NJ) to design and implement the critical IT change and release management processes, work instructions, policies and activities in compliance with the information technology infrastructure library (ITIL) V3 framework. Design Change & Release functional design/requirements, policy, and procedures. Develop the Change & Release management workflows (for tools). Train team on change and release management processes and Agile, Scrum, and DevOps practices. Local telecommuting permitted up to 2 days per week. SALARY RANGE: $150,550.00 - $184,700.00 per year Job Requirements : Requires a Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, or a related field and 2 years of Change and Release Management experience. Must have experience with: Designing and implementing the processes, work instructions and activities in compliance with the information technology infrastructure library (ITIL) V3 framework; Writing clear, concise, and accurate process documentation (i.e., knowledge article, Change & Release functional design/requirements, policy, and procedures); Developing and maintaining precise process documentation and accurate usage of the Change & Release management tools; Administration skills in ServiceNow; ServiceNow change & Release module and all supported ITSM processes; ServiceNow Platform; JIRA, SharePoint, DevOps tools such as SVN (subversion, source code repository), Continuous Integration tool (Hudson, Jenkins) and other IT tracking tools; Configuration, Incident, Request, and Problem management standards and methodologies; Service management principles; SDLC processes involving multiple engineering efforts; Excel reporting; IT Infrastructure, Virtualization, Security, App/Dev, Cloud Models and Technological Change; and Agile, Scrum, and DevOps practices. Will accept 2 years of work experience in lieu of the degree requirement. Will accept any suitable combination of education, training or experience. We have an inclusive & diverse culture that provides comprehensive benefits, which often incl (depending on location) health/wellness programs, fitness centers, equity awards, annual bonuses, & PTO for eligible employees at all levels. See https://careers.regeneron.com/en/working-at-regeneron/total-rewards/ for details. Apply at https://careers.regeneron.com; Reference code: R42989. Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries’ specific benefits, please speak to your recruiter. Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business. For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location. Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Responsibilities

• Design and implement the critical IT change and release management processes, work instructions, policies and activities in compliance with the information technology infrastructure library (ITIL) V3 framework.
• Design Change & Release functional design/requirements, policy, and procedures.
• Develop the Change & Release management workflows (for tools).
• Train team on change and release management processes and Agile, Scrum, and DevOps practices.

Requirements

• Requires a Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, or a related field and 2 years of Change and Release Management experience.
• Designing and implementing the processes, work instructions and activities in compliance with the information technology infrastructure library (ITIL) V3 framework
• Writing clear, concise, and accurate process documentation (i.e., knowledge article, Change & Release functional design/requirements, policy, and procedures)
• Developing and maintaining precise process documentation and accurate usage of the Change & Release management tools
• Administration skills in ServiceNow
• ServiceNow change & Release module and all supported ITSM processes
• ServiceNow Platform
• JIRA, SharePoint, DevOps tools such as SVN (subversion, source code repository), Continuous Integration tool (Hudson, Jenkins) and other IT tracking tools
• Configuration, Incident, Request, and Problem management standards and methodologies
• Service management principles
• SDLC processes involving multiple engineering efforts
• Excel reporting
• IT Infrastructure, Virtualization, Security, App/Dev, Cloud Models and Technological Change
• Agile, Scrum, and DevOps practices

Benefits

• health/wellness programs
• fitness centers
• equity awards
• annual bonuses
• PTO
• medical, dental, vision, life, and disability insurance
• 401(k) company match
• family support benefits
• paid time off
• paid leaves (e.g., military and parental leave)

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