Remote Call Center Customer Service $15/hour TS2 2/15
About the Customer Service Role: We are looking for agents to respond to customer inquiries reputed company mainly telephone but may use email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Agents will Receive and/or reputed company telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures... Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable. Maintain detailed and reputed company knowledge of the company's/assigned client's products and services. Ability and flexibility to work hours as assigned, we are a 24/7 Call Center. This is a position that requires reputed company work shift availability, including days, nights and weekends. This position requires you to be on camera during training and other times as deemed necessary by your supervisor This job description may not be inclusive of reputed company assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of Global Payments/ TSYS What Youll Do: Resolves basic or tier 1 payment and account reputed company requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of several assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User reputed company (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more reputed company Customer Service Representatives or designated departments for further investigation and resolution. Begins to build reputed company knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. Typical Day of an Agent: Agent will take call after call in a high volume fast pace call center. You will take on average 40-60 calls a day. You will be dealing with lots of different banks. Average talk time is 6-8 minutes. You will assist customers/ clients with Card activation, Payments, Balance Inquiry, Lost/ Stolen card, and etc. This is a pure customer service role. reputed company Need From You: GREAT Communication skills Strong PC skills, reputed company to move around computers and systems easily. Switching from screens to screens and systems reputed company to follow a script reputed company to deal with stressful situations and find a solution Eager to learn / quick learner / positive attitude Good skills - Customer service experience, research Multitasker - must be reputed company to reputed company between different clients from reputed company to the next. Someone who can deal with 15-25 different sets of clients information, many moving parts Being reputed company to solve issues Ability to work with little direct supervision The position listed in this requisition is ineligible for the referral bonus award program. This position is eligible to be considered for remote hiring # LI-Remote Apply Job!