After Hours Imaging Workflow Specialist

About the position Diversified Radiology is a thriving and growing 75+ radiologist group founded in 1927 and partnered with Lumexa Imaging. Our practice is dedicated to providing quality, subspecialized care and expertise in Denver, Colorado and throughout the nation via teleradiology. Our practice is truly ‘diversified’ providing subspecialized diagnostic and interventional excellence to improve patient care with different hospital systems, independent outpatient imaging centers, tertiary care centers, community hospitals, specialty practices, and stand-alone ED and urgent care centers in 18 states and growing. Our case mix and complexity rivals that of teaching hospitals, but in a relaxed practice setting that values work/life balance. This is a non-patient facing customer service role, assisting the company’s Radiologists and other Radiologists, by managing the radiology imaging workflow for emergent studies. This position answers the phone, retrieves, and sends radiology images, locates and acquires prior electronic exams, faxes reports, or other paperwork as needed, and follows up on any unread studies. The ultimate responsibility of this position is to assist the Radiologists with providing good patient care by managing the workflow to ensure Radiologist are able to deliver timely reports to the referring facilities. Training hours will vary from Work Shift. Will work 36-40 hours per week training, until the transition into regular work shift, which is 7 on 14 off. 7 on 14 off = Seven, 11 hour days, Monday through Sunday (77 hours) with the next 14 days off. Shift hours for the After Hour role, after training is complete, will be: 6pm - 5am MST

Responsibilities

• Managing the radiology imaging workflow for emergent studies.
• Answering the phone.
• Retrieving and sending radiology images.
• Locating and acquiring prior electronic exams.
• Faxing reports, or other paperwork as needed.
• Following up on any unread studies.
• Multi-system monitoring in conjunction with image transfer, requisitions and report turnaround between the hospitals and DRC.
• Quality control and performance monitoring.
• Study monitoring and patient information management.
• Liaison with DRC, and facilities with whom DRC has a working relationship.
• Operational trouble-shooting and problem solving.
• Acting as a liaison with DRC Security Officer to monitor and enforce data security policies.
• Coordinating data flow with DRC Radiologists.
• Providing proactive technical administration, planning, coordination, documentation and management reporting for the system.
• Resolving service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements

• High School diploma or GED required.
• Previous customer service principles and practices required.
• Must have appropriate dependent care for any children that are in the home during work hours.
• Must remain in good standing and demonstrate the ability to work independently.
• Must have a designated workspace in the home that provides you with the following: A professional and productive work environment, free from hazards. A quiet, private, work environment free from as many distractions and interruptions as possible. The work area must be protected from unauthorized or accidental access by other family members, including use, modification, destruction, or disclosure.
• Employees of the company will be held accountable for securing information by taking reasonable safeguards in their home to ensure unauthorized access to any company, or patient information as it relates to HIPAA.
• The company reserves the right to approve the site chosen as the employee’s remote workspace.
• Ability to analyze multiple levels of information required to ensure quality business decisions, as well as draw conclusions and formulate actionable recommendations.
• Effective and well-developed planning, analytical, communications, technical, and decision-making skills.
• Demonstrates courteous behavior through polite and respectful communication with all co-workers, patients, physicians, and customers.
• Recognizes when others are in need of assistance and consistently offers help when own workload permits.
• Promotes a professional image of the department and company.
• Contributes to the time management of the department by being punctual to work and timely completion of assignments.
• Provides proper notification of absences or tardiness.
• Maximizes job potential by attending all mandatory education and in-service programs.
• Actively participates in departmental meetings to ensure that goals and objectives are achieved.
• Keeps supervisor advised of any concerns, situations or changes that occur within the scope of the job.
• Maintains the confidentiality of patient records and information to assure that patient rights under HIPAA are protected at all times.

Nice-to-haves

• Previous PACs experience preferred.

Benefits

• 5% performance bonus

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