Owner Service Agent – Remote Inbound Customer Service Representative – Full‑Time & Part‑Time Opportunities at arenaflex

Welcome to arenaflex – Where Innovation Meets Service Excellence

At arenaflex, we are on a mission to create “good things, for life.” As the fastest‑growing home‑appliance brand in the United States, we empower creators, thinkers, and makers to turn possibilities into reality. Our culture is built on three core commitments: collaboration, continuous improvement, and possibility‑driven innovation. Whether you’re a seasoned service professional or someone eager to launch a rewarding career, arenaflex offers a dynamic environment where your ideas are heard, your growth is supported, and your impact is celebrated.

Why Join arenaflex?

Our employees are the heart of our success. For more than three decades, arenaflex has cultivated a workplace that rewards dedication, encourages community outreach, and provides clear pathways for advancement. As an Owner Service Agent (OSA), you will be the front‑line voice that helps our owners resolve product questions, locate parts, schedule service, and enjoy a seamless ownership experience. You’ll work from the comfort of your home, enjoy flexible scheduling, and receive a competitive compensation package that includes performance incentives and a comprehensive benefits suite.

Position Overview – Owner Service Agent (Remote, Inbound)

Location: United States – Remote (with a focus on candidates residing in the listed states). Work Schedule: 8‑hour shifts between 7:00 am – 7:00 pm Central Time, Monday through Friday. Both full‑time and part‑time roles are available.

How You’ll Create Possibilities

After a thorough 9‑week training program, you will leverage Windows‑based tools and internal arenaflex applications to deliver owner‑focused solutions. Your day‑to‑day responsibilities will include:

• Answering inbound calls, faxes, emails, chats, and written inquiries related to parts sales, service requests, and pre‑ & post‑purchase support.
• Applying established concession guidelines and, when appropriate, partnering with supervisors to implement owner‑beneficial resolutions.
• Creating, updating, and retrieving owner records, ensuring accurate documentation of complaints, actions taken, and final resolutions.
• Providing proactive feedback to Quality and Training teams to keep processes and learning materials current.
• Adhering to safety policies and maintaining a secure remote work environment.
• Supporting other business functions as directed, demonstrating flexibility and teamwork.
• Other duties as assigned.

Key Responsibilities

• Owner Advocacy: Champion the needs of arenaflex owners by delivering timely, accurate, and courteous assistance.
• Problem Solving: Diagnose issues, troubleshoot product concerns, and guide owners through resolution steps.
• Concession Management: Evaluate when concessions are warranted, follow policy, and document outcomes.
• Data Integrity: Maintain precise records in the arenaflex CRM, ensuring every interaction is logged for future reference.
• Continuous Improvement: Share insights from customer interactions to help refine training, scripts, and service processes.
• Collaboration: Work closely with cross‑functional teams—including Parts, Service, and Technical Support—to deliver holistic solutions.

Essential Qualifications

• High School Diploma or GED (required).
• Two or more years of experience in sales, customer service, or a related field (preferred).
• Demonstrated passion for helping customers and solving problems.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Excellent written and verbal communication abilities in English.
• Proficient typing skills and comfort navigating multiple online applications.
• Effective listening, questioning, and conflict‑resolution techniques.
• Reliable attendance record and a commitment to scheduled work hours.
• Willingness to accept constructive feedback and apply coaching.

Preferred Skills & Competencies

• Experience with CRM or contact‑center platforms.
• Basic technical knowledge of home appliances and their components.
• Ability to remain calm and patient when handling challenging customer concerns.
• Negotiation and concession‑approval experience.
• Demonstrated sense of ownership and follow‑through on commitments.
• Flexibility to adapt to evolving processes and policies.

Remote Work Environment Requirements

• A dedicated, quiet workspace large enough for arenaflex‑provided equipment (PC, keyboard, mouse, monitors, and Ethernet cable).
• High‑speed broadband internet (no satellite or DSL) with a minimum of 25 Mbps download and 10 Mbps upload.
• Stable wireless router capable of maintaining a ping of 50 ms or lower.
• Reliable power source and backup plan for occasional outages.

Compensation, Benefits & Perks

arenaflex offers a base hourly rate of $15.00 plus performance‑based incentives paid weekly. Our benefits package is designed to support your health, financial security, and personal development, and includes:

• Medical, dental, and vision coverage.
• Short‑term and long‑term disability insurance.
• Life insurance.
• Paid time off (vacation, sick leave, and holidays).
• Tuition reimbursement for approved educational programs.
• arenaflex product discounts for you and eligible family members.
• Retirement savings options with company matching contributions.
• Employee assistance program (EAP) for mental‑health and wellness support.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As you master the Owner Service Agent role, you can explore pathways such as:

• Senior Service Specialist – handling complex escalations.
• Team Lead or Supervisor – guiding a group of OSAs.
• Training & Quality Analyst – shaping the next generation of service talent.
• Product Specialist – deepening technical expertise on specific appliance lines.
• Operations Management – overseeing regional or national service operations.

We invest in continuous learning through internal training modules, external certifications, and tuition reimbursement, ensuring you stay ahead of industry trends.

Our Culture – Diversity, Inclusion, and Innovation

arenaflex believes that diverse perspectives fuel creativity. We celebrate the unique backgrounds, experiences, and ideas each employee brings to the table. Our inclusive environment encourages authentic self‑expression, fosters collaboration, and drives breakthrough solutions. As a trust‑based organization, we empower you to shape a flexible work arrangement that balances personal needs with business goals.

We are proud to be an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.

Application Process

If you are ready to make a meaningful impact on the arenaflex owner experience, we want to hear from you. To apply, click the link below, submit your resume, and complete the short questionnaire. Our recruiting team will review your application and reach out to qualified candidates for the next steps.

Apply Now – Join the arenaflex Team!

Contact & Accessibility

Applicants with disabilities who need assistance or accommodation during the application process can email us at [email protected]. We are committed to providing an accessible and supportive hiring experience for all candidates.

Take the Next Step

At arenaflex, you’ll be part of a forward‑thinking organization that values your contributions, invests in your development, and celebrates your successes. Join us, and help shape the future of home‑appliance service while building a rewarding career that you can be proud of.