Remote Production Support Coordinator – Global Content Operations & Customer Service (Work‑From‑Home) at arenaflex

About arenaflex – Pioneering Entertainment Experiences Worldwide

arenaflex is a global leader in creating unforgettable entertainment moments, delivering premium content across multiple platforms to millions of fans around the world. With a legacy of storytelling excellence and a relentless focus on innovation, arenaflex blends cutting‑edge technology with creative brilliance to bring movies, series, live events, and interactive experiences to audiences everywhere. As part of arenaflex’s expanding digital ecosystem, we are looking for passionate, detail‑oriented professionals who thrive in a fast‑paced, collaborative environment and want to make a tangible impact on how content is produced, managed, and delivered.

Position Overview – Production Support Coordinator (Remote)

As a Production Support Coordinator for arenaflex, you will serve as the central hub for all programming, content, and partner‑related operations across the globe. Working from the comfort of your home office, you will coordinate live feeds, manage content ingestion pipelines, and ensure seamless communication between internal teams and external partners. This role is ideal for candidates who possess a blend of technical aptitude, strong organizational skills, and a genuine enthusiasm for the entertainment industry.

Key Responsibilities

• Coordinate and deliver live programming and content feeds to regional partners worldwide, ensuring on‑time and error‑free transmission.
• Create, edit, and schedule content using the QCut workflow, distributing assets via feed or file transfer mechanisms.
• Utilize ADT, Media Search, and feed management tools to locate, ingest, and allocate media assets for various projects.
• Maintain and update all VC and fiber routing tables to reflect current feed configurations for internal and external stakeholders.
• Produce and edit thumbnails and graphics using Photoshop and Creative Director tools for arenaflex’s streaming platforms, including the arenaflex Sports channel.
• Transmit daily live feed logs and status reports to partner clients, providing transparent visibility into content delivery.
• Investigate and resolve feed‑related issues in collaboration with cross‑functional teams, both internal and external.
• Log cut and re‑feed requests into the Partner Management System, tracking progress and ensuring timely fulfillment.
• Execute specialized tasks on the arenaflex Production Platform for global shows, including asset tagging, metadata enrichment, and quality control.
• Support the Production Workspace by coordinating TVU (arenaflex) package shipments and camera equipment logistics for remote productions.
• Provide continuous updates to stakeholders on changes to the Edge Store, Production Room, and related systems.
• Document and enforce standard operating procedures for content acquisition, transfer (FTP, Hand‑off, WeTransfer, etc.), and delivery.

Essential Qualifications

• Bachelor’s degree in Communications, Media Studies, Information Technology, or a related field.
• Minimum of 2 years of experience in production support, content operations, or a similar role within a media‑focused organization.
• Proficiency with Photoshop and a solid understanding of graphic editing workflows.
• Strong knowledge of content delivery technologies, including FTP, cloud‑based transfer services, and live streaming protocols.
• Excellent written and verbal communication skills in English; ability to produce clear, concise documentation.
• Demonstrated ability to work independently in a remote environment while maintaining high levels of accountability.

Preferred Qualifications

• Experience with Spanish language (written and spoken) to support multilingual partner communications.
• Familiarity with media asset management (MAM) systems and metadata standards.
• Prior exposure to live broadcast operations, including scheduling, cueing, and real‑time troubleshooting.
• Understanding of sports production workflows, particularly for live event coverage.
• Certification or hands‑on experience with industry‑standard tools such as QCut, ADT, or similar content processing platforms.

Core Skills & Competencies

• Organizational Excellence: Ability to juggle multiple feed schedules, partner requests, and technical tasks without compromising quality.
• Technical Acumen: Comfort navigating file transfer protocols, content management systems, and basic network troubleshooting.
• Collaboration: Strong interpersonal skills to work effectively with global teams, vendors, and external partners across time zones.
• Problem‑Solving: Proactive approach to identifying feed issues, root‑cause analysis, and implementing corrective actions.
• Attention to Detail: Precision in handling metadata, routing tables, and content specifications to avoid downstream errors.
• Adaptability: Flexibility to respond to shifting priorities in a dynamic entertainment environment.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Production Support Coordinator, you will have access to:

• Mentorship programs with senior producers, engineers, and content strategists.
• Internal training modules covering advanced media workflows, cloud‑based delivery, and emerging technologies such as AI‑driven content tagging.
• Opportunities to transition into roles such as Content Operations Manager, Technical Project Lead, or Partner Relations Specialist.
• Cross‑departmental projects that expose you to marketing, product development, and global distribution strategies.

Work Environment & Culture at arenaflex

arenaflex fosters a vibrant, inclusive, and remote‑first culture. Our employees enjoy:

• Flexible work‑hours that accommodate various time zones and personal commitments.
• A collaborative virtual workspace equipped with cutting‑edge communication tools (Slack, Teams, Zoom) to keep teams connected.
• Regular virtual “coffee chats,” team‑building activities, and global town‑hall meetings that celebrate achievements and share company vision.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Access to a comprehensive wellness program, including mental‑health resources, fitness stipends, and ergonomic home‑office allowances.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate ranging from $20–$30 per hour, commensurate with experience and expertise. In addition to base compensation, you will receive:

• Health, dental, and vision insurance plans with generous employer contributions.
• Retirement savings options, including a 401(k) match.
• Paid time off (PTO) and holidays, with additional leave for volunteer activities.
• Professional development budget for certifications, conferences, and online courses.
• Technology stipend to support home‑office setup (monitor, headset, ergonomic accessories).
• Employee assistance program (EAP) offering counseling, legal, and financial advice.

How to Apply

If you are excited about shaping the future of global content delivery and thrive in a remote, fast‑moving environment, we want to hear from you. Join arenaflex’s dynamic team and play a pivotal role in bringing world‑class entertainment to audiences everywhere.

Apply Now