Experienced Customer Service Data Analyst – Business Intelligence & Workforce Operations (Part-Time, Remote)
About arenaflex
arenaflex is a forward-thinking, data-driven organization operating at the intersection of entertainment technology and customer experience excellence. We partner with global streaming platforms and digital service providers to deliver world-class customer support operations, leveraging advanced analytics, intelligent automation, and human-centered design. Our team is distributed across the United States and beyond, and we believe that exceptional customer experiences are built on the foundation of insightful data, clear reporting, and collaborative partnerships. At arenaflex, every analyst, every dashboard, and every data point contributes to a larger mission: helping millions of viewers enjoy seamless, uninterrupted access to the content they love.
As a member of the arenaflex community, you will join a culture that prizes curiosity, accountability, and continuous learning. We invest in our people because we know that the quality of our insights directly shapes the quality of our service. Whether you are exploring workforce trends, optimizing vendor performance, or translating complex datasets into executive-ready narratives, your work will have a tangible impact on how customer service is delivered at scale. If you are passionate about data, energized by collaboration, and motivated by the challenge of turning numbers into stories that drive decisions, arenaflex is the place to grow your career.
Position Summary
We are currently seeking a talented and detail-oriented Customer Service Data Analyst to join arenaflex on a part-time, remote basis. In this role, you will serve as a central contributor to the development and maintenance of customer service reports within leading business intelligence platforms. You will analyze a wide range of datasets — including workforce management forecasting and scheduling metrics, vendor performance indicators, and customer experience measurements — to surface meaningful trends and deliver executive-level updates that inform strategic direction.
Beyond reporting, you will provide first-line support to our vendor partners, triage customer service data integrity issues in collaboration with engineering teams, and partner closely with internal customer support groups as well as external vendor partners to ensure the accurate and effective use of workforce management and operational data across the entire customer service function. This is an opportunity to blend analytical rigor with operational influence in a fast-moving, globally recognized industry.
Key Responsibilities
- Dashboard Development & Maintenance: Take ownership of the creation, upkeep, and continuous improvement of global customer service dashboards and reports for both internal stakeholders and external vendor partners, deployed across various BI tools such as Tableau.
- Data Visualization Collaboration: Partner with the Data Visualization team to migrate ad-hoc Tableau dashboards into arenaflex's custom data visualization platforms, ensuring continuity, scalability, and visual consistency.
- Advanced Data Analysis: Extract, manipulate, and analyze large datasets from multiple sources to identify patterns, trends, and anomalies within customer service data, transforming raw information into actionable business intelligence.
- Vendor Partner Support: Provide first-level analytical and reporting support to vendor partners, addressing their data consumption needs and ensuring they have the insights required to operate effectively.
- Data Integrity Issue Resolution: Collaborate with Data Engineering teams to triage and resolve data integrity issues in a timely manner, safeguarding the reliability of all downstream reporting.
- Education & Training: Teach and train end users on the most effective ways to utilize, interpret, and act upon reports and data, building organizational data literacy across teams.
- Documentation Excellence: Create and maintain comprehensive, up-to-date documentation, including data dictionaries, report definitions, standard operating procedures, and analytical best practices.
- Cross-Functional Partnership: Work closely with cross-functional teams to understand reporting requirements, map business processes, define KPIs, and align analytical outputs with operational goals.
- Executive Reporting: Prepare and deliver periodic executive-level reports that highlight status, insights, and emerging trends to help inform and guide critical business decisions.
- Methodology & Process Improvement: Develop and implement consistent, scalable methodologies, tools, and processes related to dashboard maintenance, reporting governance, and analytical workflows.
Essential Qualifications
- A bachelor's degree (four-year college program) in Mathematics, Statistics, Business, Information Technology, or another quantitatively rigorous field — or equivalent demonstrated work experience in a related discipline.
- A minimum of 4+ years of professional experience in data analysis, reporting, and business intelligence, preferably within a customer service, contact center, or related operational environment.
- Proficiency in data manipulation and analysis using leading data visualization tools such as Tableau, Power BI, or comparable platforms.
- Demonstrated experience designing and developing complex reports, dashboards, and visualizations that deliver actionable insights and drive measurable operational improvements.
- Hands-on experience working with large datasets, including performing data cleansing, transformation, and validation to ensure accuracy and integrity.
- Strong project and program management capabilities, with proven skills in process improvement, stakeholder influencing, professional presentation, and internal consulting.
- Excellent communication, partnership-building, and interpersonal skills — with the ability to translate complex analytical concepts into simple, accessible language for diverse audiences and drive results through influence.
Preferred Qualifications & Nice-to-Haves
- Experience supporting vendor-managed operations or external partner ecosystems.
- Familiarity with workforce management systems, contact center platforms, or customer support tooling.
- Exposure to SQL, Python, or other programming languages commonly used in data analytics workflows.
- Prior experience in the streaming, entertainment, media, or subscription-based service industries.
- Comfort working in a fully remote, asynchronous, and globally distributed team environment.
Skills & Competencies for Success
- Analytical Thinking: The ability to break down complex problems, identify root causes, and propose data-supported solutions.
- Attention to Detail: A meticulous approach to data validation, quality assurance, and report accuracy.
- Storytelling with Data: The talent for crafting compelling narratives around quantitative findings that resonate with executive and operational audiences alike.
- Collaboration: A natural inclination toward partnership, knowledge sharing, and building trust across functions and with external vendors.
- Initiative & Ownership: A self-directed mindset with the ability to manage multiple priorities and deliver high-quality work in a part-time capacity.
- Adaptability: The flexibility to thrive in a dynamic, evolving industry where priorities can shift quickly.
Career Growth & Learning Opportunities
At arenaflex, part-time does not mean limited. As a Customer Service Data Analyst, you will gain exposure to enterprise-scale BI environments, executive reporting workflows, and cross-functional collaboration with some of the most innovative teams in the streaming and customer experience space. You will have access to ongoing learning resources, mentorship from senior analytics leaders, and the opportunity to deepen your expertise in workforce management analytics, vendor performance optimization, and data visualization engineering. Many of our part-time professionals grow into full-time roles, take on expanded leadership responsibilities, or transition into specialized career paths within our broader analytics organization.
Work Environment & Company Culture
arenaflex is a remote-first organization that values outcomes over hours logged. We are committed to fostering an inclusive, supportive, and high-trust culture where every team member is empowered to do their best work — wherever they are. Our team members enjoy flexible scheduling, asynchronous communication norms, and a strong emphasis on work-life balance. We celebrate diversity of thought, background, and experience, knowing that a wide range of perspectives strengthens our analytical outputs and our business outcomes. Whether you are collaborating with a vendor partner in another time zone or presenting insights to a senior leader, you will feel connected, supported, and valued at arenaflex.
Compensation & Benefits
We are pleased to offer a competitive hourly compensation ranging from $25 to $35 per hour, commensurate with experience and qualifications. In addition to fair pay, arenaflex team members enjoy a range of benefits designed to support their professional and personal well-being, including:
- Fully remote work with flexible part-time scheduling
- Access to professional development resources and learning stipends
- Mentorship and career coaching from senior analytics leaders
- Inclusive, collaborative team culture with regular virtual engagement
- Opportunities to work on high-impact projects with global visibility
- Paid time off and holiday benefits aligned with part-time status
- A culture that prioritizes mental health, balance, and sustainable performance
How to Apply
If you are a data professional with a passion for customer experience, a knack for turning complex information into clear insights, and a desire to grow your career in a flexible, remote-first environment, we encourage you to apply. Join arenaflex and become part of a team that is redefining what it means to deliver exceptional customer service in the digital streaming era. Bring your curiosity, your analytical rigor, and your collaborative spirit — and let us build the future of customer experience together.