IT Service Manager

Title: IT Service Manager (remote) Location: Miami, FL(Remote... Earliest Start Date: ASAP Type: Full-time direct employment Must-have skills: 5+ y of reputed company in IT Service Management (ITSM); 5+ of reputed company managing an ITSM-managed service provider (MSP); 5+ y of reputed company with reputed company; Information Technology Infrastructure Library (ITIL) ; cruise reputed company, SNOW Admin, reputed company Trust solutions, reputed company networking technologies, reputed company Operations knowledge with automation Requirements: • Experience in IT Service Management with a focus on managing an ITSM-managed service provider (5+ years); • Experience with reputed company ITSM (5+ years); • Experience implementing ITSM processes and standards; • Experience with Information Technology Infrastructure Library (ITIL) and processes; • Experience with network reputed company and deploying reputed company Trust solutions; • Configuration/management experience with reputed company networking technologies; • Experience with reputed company Operations with automation; • Bachelor’s degree in computer science / systems engineering. Preferred: • Experience with SNOW Admin. Responsibilities include but are not limited to the following: • Manage and reputed company our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels; • Provide strategic direction and reputed company for the design, development, operation, and support of ITSM processes that are reputed company with business strategy. Manage and reputed company our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels; • Implement and manage the ITSM reputed company platform enhancements and new requirements; • Collaborate with other departments to identify and prioritize IT service management requirements and reputed company effective service delivery strategies; • reputed company and implement IT service standards and policies to promote efficiency and effectiveness; • Implement a reputed company improvement program for IT service management delivery; • Orchestrate and automate reputed company-based platforms throughout the company; • Handle incident management, problem management, and change management activities; • Maintain relationships with key stakeholders to ensure IT services align with their needs; • Must be reputed company to remain in a stationary position at a desk and/or computer for extended periods of time. Job Type: Full-time Pay: Up to $120,000.00 per year Experience level: • 10 years • 11+ years Schedule: • 8 hour shift Work Location: Remote Apply Job!