Remote Customer Service & Data Entry Representative – Claims Coordination Support for arenaflex (Fully Remote, Flexible Hours)

About arenaflex

arenaflex is a forward‑thinking leader in the insurance claims industry, dedicated to delivering fast, accurate, and compassionate service to policyholders across the United States. Our mission is to simplify the claims experience by leveraging technology, data‑driven insights, and a people‑first culture. As a fully remote organization, arenaflex empowers its team members to work from anywhere while staying connected through cutting‑edge collaboration tools and a supportive virtual community. Join us and become part of a dynamic, inclusive workforce that values innovation, integrity, and continuous growth.

Why This Role Matters

Our Claims Coordination Team is the backbone of the claims lifecycle. The Remote Customer Service & Data Entry Representative plays a critical role in ensuring that every claim is entered accurately, processed efficiently, and resolved to the satisfaction of our customers. By handling data entry, invoice verification, and report compilation, you directly contribute to the speed and quality of service that sets arenaflex apart from the competition.

Key Responsibilities

• Data Entry & Management: Accurately input claims information into arenaflex’s proprietary claims management system, maintaining a high level of data integrity.
• Information Follow‑Up: Proactively contact internal teams, vendors, and claimants to gather missing documentation or clarification needed to move claims forward.
• Invoice Review: Examine invoices related to claim expenses, verify accuracy, and flag any discrepancies for further investigation.
• Report Generation: Compile and format regular reports that summarize claim status, financial metrics, and operational trends for senior leadership.
• Customer Communication: Provide courteous, timely responses to claimant inquiries via phone, email, or chat, ensuring a positive experience throughout the claims process.
• Quality Assurance: Conduct routine audits of entered data to detect and correct errors before they impact downstream processes.
• Collaboration: Work closely with the Claims Coordination Team, underwriting, and finance departments to resolve complex claim scenarios.
• Continuous Improvement: Suggest enhancements to data entry workflows, reporting templates, and communication scripts to increase efficiency.

Essential Qualifications

• High school diploma or equivalent (GED accepted).
• 6 months to 1 year of professional experience in a customer service, data entry, or administrative role.
• Proficient computer skills, including familiarity with Microsoft Office (Word, Excel) and web‑based applications.
• Typing speed of at least 40 words per minute with a high degree of accuracy.
• Exceptional attention to detail and ability to spot inconsistencies in data and documents.
• Strong written and verbal communication skills, with a courteous and professional demeanor.
• Reliable high‑speed internet connection and a quiet, distraction‑free workspace.
• U.S. work authorization (U.S. citizen, permanent resident, asylee, refugee, or eligible temporary resident). Applicants on non‑immigrant visas (F, J, H, L) are not eligible.
• Willingness to undergo a background investigation and provide proof of work eligibility.

Preferred Qualifications & Skills

• Associate’s degree or higher in Business Administration, Finance, or a related field.
• Previous experience in insurance, claims processing, or financial services.
• Familiarity with claims management software (e.g., Guidewire, ClaimCenter) or similar enterprise platforms.
• Experience with data validation tools, macros, or basic scripting to automate repetitive tasks.
• Demonstrated ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.
• Customer‑service certifications (e.g., HDI, COPC) or typing certifications (e.g., Typing.com) are a plus.

Core Competencies for Success

• Analytical Mindset: Ability to interpret claim data, identify trends, and make data‑driven recommendations.
• Problem‑Solving: Quickly resolve data discrepancies and claim issues with minimal supervision.
• Time Management: Prioritize tasks effectively to meet daily and weekly processing targets.
• Team Collaboration: Communicate clearly with remote teammates, sharing insights and supporting collective goals.
• Adaptability: Thrive in a remote work setting, adjusting to evolving processes and technology upgrades.
• Integrity & Confidentiality: Handle sensitive claimant information with the utmost discretion and compliance with privacy regulations.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every employee. As a Remote Customer Service & Data Entry Representative, you will have access to:

• Structured Training Programs: Onboarding modules covering claims fundamentals, software navigation, and compliance standards.
• Mentorship & Coaching: Pairing with experienced claims analysts who provide guidance, feedback, and career advice.
• Certification Support: Financial assistance for industry certifications such as Certified Claims Professional (CCP) or Certified Customer Service Professional (CCSP).
• Internal Mobility: Clear pathways to advance into roles like Claims Analyst, Claims Coordinator, or Customer Experience Specialist.
• Continuous Learning: Subscription to e‑learning platforms (LinkedIn Learning, Coursera) for skill expansion in data analysis, project management, and communication.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and inclusion. Key aspects of the arenaflex experience include:

• Flexible Hours: While core collaboration windows exist, you can structure your day to accommodate personal commitments.
• Virtual Community: Regular team huddles, virtual coffee chats, and quarterly all‑hands meetings keep everyone connected.
• Diversity & Inclusion: arenaflex celebrates a workforce that reflects the communities we serve, fostering an environment where every voice is heard.
• Well‑Being Focus: Access to mental‑health resources, employee assistance programs, and wellness challenges.
• Technology Enablement: Company‑provided laptop, headset, and secure VPN to ensure you have the tools needed for success.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support your health, financial security, and personal growth:

• Base Salary: Competitive hourly rate commensurate with experience.
• Medical, Dental, Vision: Comprehensive plans with employer contributions.
• Life & Accident Insurance: Coverage to protect you and your loved ones.
• 401(k) with Company Match: Build retirement savings with matching contributions.
• Employee Stock Purchase Plan (ESPP): Opportunity to purchase arenaflex stock at a discounted rate.
• Educational Expense Reimbursement: Up to $1,000 annually for approved courses or certifications.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Flexible Work Hours: Adjust your schedule to align with personal priorities.
• Training & Development: Ongoing workshops, webinars, and skill‑building sessions.
• Matching Gift Program: arenaflex matches charitable donations made by employees.
• Paid Time Off (PTO): Generous vacation, sick leave, and holidays.

Equal Opportunity & Accommodation

arenaflex is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities upon request.

How to Apply

If you are detail‑oriented, enjoy helping customers, and thrive in a remote environment, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role.

Apply Now – Join arenaflex Today!

Take the Next Step

At arenaflex, your contributions directly impact the lives of thousands of policyholders who rely on us during challenging times. By joining our Claims Coordination Team, you become part of a purpose‑driven organization where every claim you process helps restore peace of mind. Don’t miss the chance to grow your career while making a meaningful difference. Apply today and start your journey with arenaflex!