Remote Day‑Shift Bilingual Customer Support Analyst – Healthcare Scheduling, Insurance & Collections (Spanish) – Work‑From‑Home (011)

Why arenaflex?

At arenaflex, we believe that great customer experiences begin with empowered, motivated, and well‑supported team members. As a leading provider of innovative healthcare‑focused software solutions, arenaflex has built a reputation for excellence, collaboration, and continuous improvement. Our award‑winning culture—recognized multiple times as a “Best Place to Work” in Utah—means we invest in your growth, celebrate your successes, and provide the tools you need to thrive from the comfort of your own home.

Joining arenaflex isn’t just a job; it’s an opportunity to become part of a dynamic, market‑leading organization that values performance, productivity, and genuine teamwork. Whether you’re an experienced customer‑support professional or a motivated newcomer eager to learn, arenaflex offers a supportive environment where your voice matters and your career can accelerate.

Position Overview

We are actively hiring bilingual (English/Spanish) Customer Support Analysts to work remotely on a full‑time day shift. In this role, you will serve as the primary point of contact for patients seeking wisdom‑tooth removal services, guiding them through scheduling, insurance verification, financing options, and post‑consultation follow‑up. You will also collaborate with local surgery managers, support collections efforts, and ensure a seamless, compassionate experience for every caller.

Compensation is competitive, ranging from $16.00 to $18.00 per hour (DOE), with performance‑based commissions and a comprehensive benefits package. Immediate start dates are available for qualified candidates.

Key Responsibilities

• Patient Scheduling & Coordination: Accurately schedule surgical appointments, confirm patient details, and coordinate with local surgery managers to ensure smooth clinic operations.
• Insurance & Financing Management: Collect and verify insurance information, process financing applications, and explain fee structures and payment options to patients in both English and Spanish.
• Call Center Operations: Handle inbound calls across four distinct markets and sixteen office locations, providing consistent, high‑quality service that reflects arenaflex’s brand standards.
• Collections Support: Assist the collections team with soft‑collection activities, including payment reminders and resolution of billing inquiries.
• Documentation & Data Entry: Maintain precise records in the CRM system, ensuring all patient interactions, insurance details, and financing outcomes are logged accurately.
• Team Collaboration: Participate in daily huddles, share best practices, and contribute to continuous‑improvement initiatives that enhance the overall patient journey.
• Quality Assurance: Adhere to compliance guidelines, privacy regulations (HIPAA), and internal policies while delivering empathetic, solution‑focused support.

Essential Qualifications

• Fluent in Spanish (reading, writing, and speaking) with the ability to translate complex information clearly.
• Residency in Utah (must be able to work from a home office within the state).
• Minimum of 3 months experience in sales, upselling, or customer support—preferably in a healthcare or financial services environment.
• Exceptional verbal communication skills, a friendly phone demeanor, and a strong team‑oriented mindset.
• High attention to detail and the ability to manage multiple tasks without sacrificing accuracy.
• Reliable high‑speed internet connection (minimum 50 Mbps download / 10 Mbps upload) and a quiet, professional home workspace.
• Availability to work Monday‑Friday on one of the following schedules: 8:30 am – 5:00 pm or 10:00 am – 6:30 pm, plus every sixth Saturday from 8:00 am – 4:00 pm.

Preferred Qualifications & Skills

• Previous experience in dental or oral‑surgery scheduling, or familiarity with dental insurance processes.
• Demonstrated ability to meet or exceed sales targets and commission goals.
• Proficiency with CRM platforms, scheduling software, and basic office productivity tools (Microsoft Office, Google Workspace).
• Strong problem‑solving abilities and the capacity to remain calm under pressure.
• Certification or training in customer service excellence, conflict resolution, or related fields.

Core Competencies for Success

• Empathy & Active Listening: Understand patient concerns, respond with compassion, and build trust.
• Clear Communication: Articulate complex insurance and financing details in plain language for diverse audiences.
• Organizational Agility: Manage a high volume of calls while maintaining meticulous records.
• Tech Savvy: Quickly learn and navigate arenaflex’s proprietary software and remote collaboration tools.
• Goal‑Driven Mindset: Pursue performance metrics, commission targets, and personal development objectives.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As a Customer Support Analyst, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned team members.
• Ongoing training modules covering advanced sales techniques, insurance navigation, and compliance updates.
• Opportunities to transition into senior support roles, team lead positions, or specialized departments such as Quality Assurance, Operations Management, or Product Training.
• Regular performance reviews that include personalized development plans and pathways for promotion.
• Company‑wide webinars and workshops featuring industry experts, technology trends, and leadership insights.

Work Environment & Culture at arenaflex

Our remote workforce enjoys a flexible, supportive, and inclusive environment. Key cultural pillars include:

• Collaboration: Even though you’re working from home, you’ll be part of a tightly knit virtual community that shares knowledge, celebrates wins, and solves challenges together.
• Recognition: arenaflex celebrates achievements through monthly awards, peer‑to‑peer shout‑outs, and performance bonuses.
• Well‑Being: Access to mental‑health resources, virtual fitness classes, and a generous paid‑time‑off policy to maintain work‑life balance.
• Diversity & Inclusion: A workplace that values diverse perspectives, with employee resource groups and inclusive policies that empower every voice.
• Technology Enablement: State‑of‑the‑art communication tools, secure VPN access, and a robust IT support team to keep you productive.

Compensation, Perks & Benefits

arenaflex offers a comprehensive package designed to attract and retain top talent:

• Hourly wage ranging from $16.00 to $18.00 (DOE) plus performance‑based commissions.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement savings plan with company match.
• Paid holidays, vacation, and sick leave.
• Remote work stipend covering home office equipment, internet, and ergonomic accessories.
• Employee assistance program (EAP) for personal and professional support.
• Continuous learning budget for certifications, courses, and conferences.
• Recognition programs, quarterly bonuses, and team‑building virtual events.

How to Apply

If you are ready to bring your bilingual communication skills, detail‑oriented mindset, and passion for helping patients to a thriving remote team, we want to hear from you. Click the link below to submit your application, upload your resume, and take the first step toward a rewarding career with arenaflex.

Apply Job!

Join arenaflex Today

At arenaflex, your success is our success. We provide the tools, training, and supportive community you need to excel as a Remote Day‑Shift Bilingual Customer Support Analyst. Take advantage of a competitive salary, meaningful work, and a culture that celebrates every achievement. Apply now and become part of a forward‑thinking organization that puts people first—both our customers and our employees.