Customer Service Representative (Insurance)

Avalon Risk Management is a specialty insurance broker focused on risk management and insurance products for the international trade and logistics industry. They are seeking a reliable customer service professional to support Account Managers and assist in servicing existing clients, while also providing excellent customer support and handling administrative tasks.

Responsibilities

• Support our Account Managers and assist in servicing our existing clients
• Assist with bond-related administrative activities, shipment-specific insurance quotations, certificate of insurance issuance, and policy servicing/submissions/changes
• Process account changes, assist with premium collections, fielding phone calls, client communications, and more
• Learn our customer portals (EPIC, Indio) and provide excellent customer support
• Handle the administrative support of the region and data organization as needed

Skills

• Professional customer service experience (preferably in Insurance or logistics)
• Ability to support Account Managers and assist in servicing existing clients
• Experience with bond-related administrative activities, shipment-specific insurance quotations, certificate of insurance issuance, and policy servicing/submissions/changes
• Ability to process account changes, assist with premium collections, field phone calls, and client communications
• Willingness to learn customer portals (EPIC, Indio) and provide excellent customer support
• Ability to handle administrative support of the region and data organization as needed
• Must attain Massachusetts Property and Casualty license within 120 days of hire
• Excellent written and verbal communication skills
• Strong work ethic and close attention to detail
• Intermediate computer skills
• Strong organizational skills
• Ability to work with a team and independently
• Candidates who are already licensed
• Candidates who have previously been licensed
• Candidates who have worked in an insurance related capacity before

Benefits

• Student debt assistance
• Health, dental and vision insurance
• 401(k)
• New tuition reimbursement
• Hybrid in-office and work from home environment after an introductory training period

Company Overview