[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Weed Man Ltd is the fastest growing lawn care company, and they are seeking a Customer Service Representative to join their team. The role involves coordinating with various departments, handling a large volume of incoming calls, and addressing customer inquiries and concerns.

Responsibilities

• Work closely with our Sales, Technical, and Administrative managers to coordinate and process numerous duties
• Answering a large volume of incoming phone calls and addressing the needs of those callers
• Interact with customers by phone, text and email to answer questions, resolve concerns, collect accounts receivable, verify customer information, and make phone sales

Skills

• MUST live in states KY, IN, SC, WV, AL, VA, MD, OH, TN or FL to qualify
• Excellent phone & organizational skills
• Computer skills
• Ability to perform multiple tasks
• Keen attention to details
• Excellent oral & written communication skills
• Advanced problem-solving skills
• Proven time management
• Ability to perform multiple tasks simultaneously, accurately, & in correct priority
• Previous customer service experience
• High Speed Internet
• Webcam
• Noise Canceling Headphones
• Desktop/Laptop (No Chromebooks)
• Distraction Free Workspace
• 2 Monitors highly preferred but not required

Benefits

• Ability to work independently and as part of a team
• Health Benefits
• Competitive Salary and Bonus Program
• Industry and Company Training
• Advancement Opportunities
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Holiday pay
• Work from home

Company Overview