[Remote] Restaurant Account Manager

Note: The job is a remote job and is open to candidates in USA. Sharebite is the leading food ordering platform built for companies to feed their employees. The Restaurant Account Manager will own a portfolio of restaurant partners, ensuring their ongoing performance on the platform while driving operational improvements and building strong partnerships.

Responsibilities

• Be the go-to owner for your restaurant portfolio, proactively identifying risks, performance gaps, and opportunities for growth, and working cross-functionally to support and expand your accounts
• Drive operational improvement with restaurant partners, owning outcomes related to reliability, responsiveness, and overall performance on the platform
• Bring your analytical A-game by monitoring portfolio KPIs, identifying trends, surfacing actionable insights, and measuring the impact of operational initiatives
• Partner closely with Restaurant Sales, Logistics, and Customer Success to share feedback, resolve live issues, and continuously optimize operations and strategy
• Own the end-to-end process for building and maintaining healthy restaurant rotations — balancing variety, client preferences, performance, and real-world operational constraints, including addressing underperformance when needed
• Act as an ambassador for the Sharebite mission, brand, and product in all restaurant interactions
• Visit restaurant partners and client sites as needed to support launches, troubleshoot operational issues, and ensure smooth execution in live environments

Skills

• 1–3+ years in an operations-heavy account management, client services, restaurant operations, or food / delivery / hospitality-facing role where you owned ongoing performance – not just relationships
• Demonstrated experience managing live issues, prioritizing under pressure, and driving problems to resolution across multiple stakeholders
• Comfortable working directly with restaurant owners, operators, and managers, with an understanding of how day-to-day restaurant operations, staffing, and constraints impact performance
• Able to review performance data, identify trends, and use metrics to inform decisions, improvements, and tradeoffs
• Confident representing Sharebite with external partners and internally – able to set expectations, push back when needed, and align teams quickly
• Proven ability to manage multiple priorities in a fast-moving environment, with comfort operating amid ambiguity and changing requirements
• Willing and able to visit restaurant partners and client sites as needed to support launches, troubleshoot issues, and ensure smooth execution
• Proficiency in Salesforce
• Project Management skills
• Basic query building (SQL)
• Experience within the food tech space

Benefits

• Equity
• Multiple health insurance options
• A wide range of benefits

Company Overview