[Remote] Claims Call Center Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Zurich North America is a leading multi-line insurer serving customers in global and local markets. They are seeking confident and self-motivated Customer Care Professionals to join their Claims Call Center team, responsible for processing claims inquiries and providing excellent customer service. The role includes a comprehensive training program and offers opportunities for growth and career mobility.

Responsibilities

• Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently
• Provide feedback and recommendations to the team to improve the quality of customer care
• Follow procedures to ensure adherence to the company’s risk and compliance policies

Skills

• High School Diploma or Equivalent
• +6 months Customer Service experience
• Data entry experience
• Designated workspace free from noise and other distractions
• Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
• 6 months call center experience
• Strong data entry skills and the ability to type 32 WPM or more
• Demonstrated proficiency in Windows based operating systems and Microsoft office
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Strong comprehension skills, professional demeanor
• Solid oral & written communication skills
• Demonstrated strong attention to detail and solid problem-solving skills
• Insurance knowledge preferred

Benefits

• Annual Merit Increase & Bonus Opportunity
• Opportunity Potential for Overtime Pay
• Amazing PTO
• 401K Match
• Career mobility
• Medical, Vision & Dental
• Short-term incentive bonus eligibility set at 5%

Company Overview