Customer Support & Data Entry Specialist – Inbound/Outbound Call Handling, Billing & Account Management – $32/hr – Full‑Time – Ohio

About arenaflex – A Global Leader in News and Business Data

arenaflex is a world‑renowned provider of news, financial information, and data‑driven solutions. For more than 130 years, arenaflex has delivered unparalleled, high‑quality content across print, digital, mobile, and live event platforms. With a massive global footprint, arenaflex powers the information needs of corporations, professionals, and consumers worldwide. Its portfolio includes iconic publications and platforms such as arenaflex's flagship newspaper, arenaflex's premier financial magazine, arenaflex's market‑news portal, arenaflex's comprehensive data platform, arenaflex's risk & compliance suite, arenaflex's newswire service, and arenaflex's pricing information service.

Why Join arenaflex?

At arenaflex, we believe that great talent fuels our success. We invest heavily in our people, offering a collaborative environment, continuous learning opportunities, and a compensation package that reflects the value you bring. Whether you’re just starting your career or looking to deepen your expertise, arenaflex provides the resources and support you need to thrive.

Role Overview – Customer Support & Data Entry Specialist

We are seeking a detail‑oriented, customer‑focused professional to join our Operations team in Ohio. In this role, you will support the end‑to‑end distribution and billing processes for arenaflex’s print products, handling both inbound and outbound communications with retail, discount, and convenience‑store customers. You will work closely with the Distribution/Logistics Manager and collaborate with Sales and Production teams to ensure accurate order fulfillment, timely invoicing, and exceptional customer service.

Key Responsibilities

• Account Management: Create new customer accounts, maintain existing records, and ensure data integrity across multiple print locations.
• Document Flow Oversight: Track the movement of print documents, coordinate returns, and manage the document retrieval process.
• Customer Interaction: Respond to inbound calls and emails, provide product information, resolve billing inquiries, and assist with order changes.
• Billing Support: Participate in all stages of the customer invoicing cycle, from data entry to final reconciliation, meeting strict deadlines with high accuracy.
• Collaboration with Sales & Production: Work with Sales and Production coordinators to support print‑run dispatches, routing plan adjustments, and special requests.
• System Proficiency: Develop a working knowledge of the arenaflex Single‑Copy System (SCS) and other internal order‑management tools.
• Process Improvement: Identify opportunities to streamline workflows, reduce errors, and enhance the overall customer experience.

Essential Qualifications

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
• Minimum of 2 years of office administration and customer‑service experience, preferably in a distribution or publishing environment.
• Excellent written and verbal communication skills with a strong focus on accuracy and professionalism.
• Proficiency in Microsoft Word and Excel; ability to manage complex spreadsheets and maintain detailed records.
• Demonstrated ability to multitask, prioritize competing demands, and meet tight deadlines.
• Flexibility to work standard business hours (9:00 am – 5:00 pm) and adapt to occasional schedule changes.

Preferred Qualifications

• Experience with enterprise resource planning (ERP) or order‑management systems.
• Familiarity with the publishing or media distribution industry.
• Knowledge of invoicing, accounts receivable, and basic accounting principles.
• Strong analytical mindset with the ability to interpret data and generate actionable insights.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a proactive approach to solving problems.
• Attention to Detail: Precision in data entry, document handling, and financial calculations.
• Communication: Clear, concise, and courteous interaction via phone, email, and written documentation.
• Technical Aptitude: Comfort with learning new software platforms and troubleshooting technical issues.
• Team Collaboration: Ability to work effectively with cross‑functional teams, sharing information and supporting collective goals.
• Time Management: Efficiently organize daily tasks to meet service‑level agreements and billing cycles.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As a Customer Support & Data Entry Specialist, you will have access to:

• Structured onboarding and mentorship programs.
• Ongoing training in advanced data‑management tools, customer‑service best practices, and industry‑specific knowledge.
• Opportunities to transition into roles such as Billing Analyst, Operations Supervisor, or Account Manager.
• Support for certifications related to data analytics, project management, or financial operations.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage of $32, complemented by a comprehensive benefits package that includes:

• Full medical, dental, and vision coverage.
• Paid time off (PTO) and paid holidays.
• Retirement savings plans with company matching contributions.
• Family‑friendly benefits such as paid parental leave and flexible work arrangements.
• Employee assistance programs, wellness initiatives, and on‑site health resources.
• Travel reimbursement, employee discount programs, and referral bonuses.

Work Environment & Culture at arenaflex

Our Ohio office fosters a supportive, inclusive atmosphere where collaboration and innovation are encouraged. Key cultural pillars include:

• Integrity: We uphold the highest ethical standards in all interactions.
• Respect: Diverse perspectives are valued, and every employee’s contribution is recognized.
• Continuous Improvement: We champion learning, encourage curiosity, and reward proactive problem‑solving.
• Community Engagement: arenaflex supports local initiatives, volunteer programs, and sustainability efforts.

Application Process

If you are ready to join a dynamic team that blends tradition with cutting‑edge technology, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about the opportunity at arenaflex.

Take the Next Step – Apply Today!

Become part of arenaflex’s legacy of excellence and help shape the future of global news and data services. Click the link below to start your application journey.

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