Bilingual Remote Outbound Sales & Customer Service Representative – Health & Wellness Tele-Nutrition Member Acquisition Specialist (Spanish/English)

Join arenaflex: Help Transform Lives Through Tele-Nutrition as a Bilingual Outbound Sales & Customer Service Representative

Are you a motivated, people-focused professional who thrives in a fast-paced remote environment? Do you speak both Spanish and English fluently and want to use your communication skills to make a real difference in people's lives? arenaflex is searching for a dedicated Bilingual Outbound Sales & Customer Service Representative to join our mission-driven partnership with a leading San Francisco-based health and wellness client dedicated to helping individuals make lasting, positive lifestyle changes through virtual consultations with Registered Dietitians.

This isn't just another customer service job — it's an opportunity to be the first voice someone hears on their journey toward better health. Every call you make connects eligible candidates with free, life-changing nutritional guidance. If you're energetic, empathetic, and ready to grow your career in healthcare sales and member engagement, this 6-month contract role (with strong potential for permanent placement) is made for you.

Position Details at a Glance

• Job Title: Bilingual Outbound Sales & Customer Service Representative – Health & Wellness Tele-Nutrition Member Acquisition
• Location: Fully Remote (must support Pacific Standard Time zone)
• Schedule: Monday–Friday, 9:00 AM – 5:00 PM PST
• Duration: 6-month contract with high likelihood of conversion to permanent employment
• Compensation: $17.00 per hour
• Language Requirement: Fully bilingual in Spanish and English (required)

About the Role and Our Mission Partner

arenaflex proudly partners with an innovative health and wellness organization headquartered in San Francisco. The company's core mission is simple yet powerful: to help people make healthy, sustainable lifestyle changes by providing free, easy access to Registered Dietitians through virtual tele-nutrition appointments. This is a free benefit offered to eligible members, and your job is to introduce them to it.

As the very first point of contact for most new members, you play a critical role in shaping their perception of the program. Your warmth, professionalism, and ability to connect authentically over the phone will determine whether someone takes that crucial first step toward better health. You will educate, inspire, and sign up candidates for appointment packages that connect them directly with credentialed nutrition professionals.

Key Responsibilities

In this dynamic role, you will balance high-volume outreach with genuine human connection. Your day will involve:

• High-Volume Outbound Calling: Making 70–75+ outbound calls per day to eligible candidates, introducing them to tele-nutrition services and the value of meeting with a Registered Dietitian.
• Authentic Engagement: Following a structured call script while sounding natural, conversational, and genuinely enthusiastic — never robotic or rehearsed.
• Package Enrollment: Setting up appointment packages tailored to each candidate's needs and securing their commitment to begin working with a Registered Dietitian.
• Objection Handling: Addressing questions, hesitations, and concerns about tele-nutrition with empathy, accuracy, and confidence, escalating complex issues to your team leader when appropriate.
• CRM Documentation: Accurately logging call outcomes, member notes, and follow-up actions in internal systems (experience with Zendesk or Athena Health is a plus).
• Pipeline Management: Balancing multiple priorities throughout the day while maintaining energy, positivity, and focus.
• Member Advocacy: Serving as a knowledgeable, friendly ambassador for the program, the dietitians, and the broader mission of preventive healthcare.

What You Bring – Essential Qualifications

To thrive in this role, you must be a self-starter who is comfortable working independently from home and passionate about connecting with people. Specifically, we are looking for candidates who have:

• A minimum of 6 months of experience working in a remote customer service, outbound sales, or outbound support position.
• Proven experience in a high-volume outbound calling environment with the stamina and mindset to make 75+ calls per day without experiencing burnout.
• Professional experience using a MacBook or iMac (Apple laptop or desktop) in a prior work environment.
• Outstanding communication skills — both written and verbal — with a natural ability to build rapport quickly with individuals from diverse cultural, socioeconomic, and educational backgrounds.
• Exceptional organizational and time management abilities, with a demonstrated capacity to juggle multiple priorities in a fast-moving remote setting.
• A high degree of self-motivation and independence, with the discipline to thrive in a work-from-home environment.
• Full bilingual fluency in English and Spanish — both written and spoken.
• Access to a reliable personal computer or laptop running Windows 11 or macOS 12.7.4 (or higher) that you can use for this position.

Preferred (Nice-to-Have) Qualifications

While not required, candidates with the following experience will stand out:

• Prior experience using Zendesk or Athena Health platforms.
• Proficiency with the Google Suite (Gmail, Google Docs, Google Sheets, Google Calendar, etc.).
• Previous work experience in the healthcare, wellness, or fitness industry, or a strong personal passion for nutrition, preventive health, and lifestyle improvement.

Skills and Competencies for Success

Beyond the baseline qualifications, the ideal candidate for this role will demonstrate:

• Resilience and Energy: A positive attitude and the ability to maintain enthusiasm throughout a full day of outbound calls.
• Active Listening: The ability to truly hear what a prospect is saying, ask thoughtful follow-up questions, and tailor your responses accordingly.
• Empathy and Cultural Sensitivity: A genuine desire to understand each caller's unique situation and to communicate in a way that feels personal and respectful.
• Adaptability: Comfort navigating changing call lists, evolving scripts, and shifting priorities in a dynamic startup-style environment.
• Sales Acumen: A natural ability to identify opportunities, build value, and close — without ever feeling pushy or transactional.
• Tech Savvy: Quick learner who can comfortably navigate multiple software platforms, dialers, and CRM tools in a single workday.

Career Growth and Learning Opportunities at arenaflex

At arenaflex, we believe that great people deserve great opportunities. While this role begins as a 6-month contract, our client has a strong track record of converting high performers into permanent employees. As you grow within the organization, you may have the chance to move into roles such as Team Lead, Quality Analyst, Onboarding Specialist, Account Manager, or Operations Coordinator.

You'll gain invaluable experience in healthcare sales, member engagement, tele-health operations, and customer success — all highly transferable skills in today's booming health-tech landscape. You'll also work alongside experienced leaders who are invested in your development, offering coaching, feedback, and mentorship to help you sharpen your craft.

Work Environment and Company Culture

arenaflex partners with forward-thinking organizations that prioritize both mission and people. Our culture is built on:

• Remote-First Flexibility: Work from the comfort of your home while being part of a connected, collaborative virtual team.
• Mission-Driven Work: Know that every call you make has the potential to genuinely improve someone's life by connecting them with free professional nutrition support.
• Inclusive and Diverse Team: We celebrate bilingual talent and welcome applicants from all walks of life. Your cultural fluency is not just a skill — it's an asset we deeply value.
• Supportive Leadership: You'll have access to team leads, peer support channels, and ongoing training to help you succeed.

Compensation, Perks, and Benefits

Your starting pay will be $17.00 per hour, with a consistent Monday–Friday schedule that supports healthy work-life balance. Benefits for this role begin on the 31st day of employment and include:

• Medical, dental, and vision insurance
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA (DCFSA) options
• 401(k) retirement account access with employer matching
• Paid sick leave and other paid time off as provided by applicable law

Even as a contractor, you'll be treated as a valued member of the team — your contributions matter, your growth matters, and your well-being matters.

Ready to Make a Difference?

If you're a sharp, empathetic, bilingual professional who loves connecting with people and wants to be part of a meaningful mission in the health and wellness space, we want to hear from you. This is your chance to build a rewarding career, develop in-demand skills, and help real people take the first step toward healthier lives — all from the comfort of your home.

Apply today and start your journey with arenaflex. Bring your voice, your energy, and your bilingual talent — and we'll provide the platform, the support, and the opportunity to thrive.