[Remote] Technical Services Consultant (USA)

Note: The job is a remote job and is open to candidates in USA. Wrike is a leading work management platform that empowers teams to collaborate and enhance productivity. The Technical Services Consultant will act as a trusted advisor, helping customers implement advanced solutions and integrations to maximize their use of Wrike's platform. This role combines technical implementation with strategic consultation to deliver impactful business outcomes.

Responsibilities

• Act as a trusted technical advisor to customers, diagnosing business challenges and designing solutions that drive measurable ROI through integration and data strategy
• Lead discovery sessions to identify integration requirements, data sources, migration scope, volume expectations, and associated risks
• Translate customer needs into structured solution designs, including integration architecture diagrams, data mapping documentation, field transformation specifications, and migration runbooks
• Own end-to-end delivery of complex integrations using iPaaS platforms, connecting Wrike seamlessly into broader customer technology ecosystems
• Build and configure automated workflows, triggers, and data synchronization patterns with robust handling for retries, errors, deduplication, and rate limits
• Design and implement API-based integrations using REST/SOAP protocols, OAuth2 authentication, webhooks, and event-driven architectures
• Maintain clear and comprehensive technical documentation, including flow diagrams, activity diagrams, and functional specifications
• Lead enterprise-scale data migration projects from source analysis through cutover, including ETL design, field mapping, transformation logic, cleansing, validation, and reconciliation
• Develop and execute migration test plans to ensure data integrity, record accuracy, and zero-loss delivery
• Build and maintain cutover and rollback plans, proactively managing migration risks across large datasets
• Work with structured data formats such as SQL, CSV, and JSON, applying scripting for transformation and automation tasks
• Deliver knowledge transfer sessions and create user guides, admin runbooks, and training materials for both technical and non-technical stakeholders
• Proactively troubleshoot, test, and optimize integration and migration solutions after deployment to ensure ongoing reliability and performance
• Establish monitoring and alerting patterns for live integrations to identify issues before they affect customers
• Build deep expertise across Wrike’s product suite, integration capabilities, and the broader enterprise application ecosystem
• Contribute to internal knowledge bases, reusable assets, and process improvements that elevate the quality and consistency of customer delivery
• Serve as a technical resource for internal teams on integration strategies, migration approaches, and platform capabilities

Skills

• 4+ years of experience in Solutions Consulting, Technical Implementation, Post-Sales Engineering, or a related role
• Bachelor's degree or equivalent practical experience
• Proven track record delivering complex SaaS implementation projects involving enterprise integrations and large-scale data migrations
• Hands-on experience with iPaaS platforms such as Workato, TIBCO, Dell Boomi, or MuleSoft, including design, build, and production deployment
• Strong understanding of REST and SOAP APIs, JSON data structures, authentication methods such as OAuth2 and SAML, and webhook architectures
• Proficiency in SQL for querying, transforming, and validating relational data
• Experience working with large, structured datasets
• Scripting experience in Python, JavaScript, or similar languages for data transformation, automation, and integration tasks
• Demonstrated experience leading data migration projects, including field mapping, ETL logic, cleansing, validation, and reconciliation
• Familiarity with data visualization tools such as Power BI or Tableau
• Understanding of enterprise application integration trends, data governance principles, and considerations for PII or regulated environments
• Experience with enterprise cloud business applications such as Salesforce, Workday, NetSuite, ServiceNow, or similar platforms
• Proficiency with command-line tools, scripting, or infrastructure automation that supports integration and migration workflows
• Domain expertise in enterprise workflows such as Project Portfolio Management, Campaign Management, Creative Production, or Client-Service Delivery
• Exposure to AI/ML tools or LLM-based workflow automation in enterprise SaaS environments
• Strong analytical mindset with the ability to approach complex technical challenges in a structured and evidence-based way
• Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Strong organizational skills and the ability to manage multiple customer workstreams and timelines effectively
• Collaborative mindset and ability to work cross-functionally with customers, Sales, Product, Support, and Professional Services teams
• Curiosity, adaptability, and a self-directed approach to learning new tools and technologies
• Proactive problem-solving skills, with the ability to anticipate risks and bring solutions forward early

Benefits

• Flexible Time Off (FTO)
• Company 401(k) Match
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health (medical, dental & vision) Insurance (EEs + Dependents)
• Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)
• Working from Home Allowance ($40 / Monthly)
• $500 Working from Home home office set-up Stipend

Company Overview

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