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[Remote] Customer Support Specialist, Time Support

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance solutions. They are seeking a Customer Support Specialist for their Time Support team to assist customers with inquiries and resolve issues reputed company to their products and services.

Responsibilities

  • Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
  • Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
  • Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
  • Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
  • Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
  • Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
  • Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
  • Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction

Skills

  • Bachelor's degree
  • 1-4 years of customer support experience in a SaaS business
  • Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
  • Time management skills and ability to prioritize
  • Excellent communication skills, both written and verbal (in English)
  • Currently reputed company in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST

Benefits

  • Competitive salary + benefits + equity
  • reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@reputed company.com.
  • reputed company highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role.

Company Overview

  • reputed company is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.
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