[Remote] Associate Principal, reputed company

Note: The job is a remote job and is open to candidates in USA. reputed company is a pioneering reputed company technology company focused on transforming the reputed company landscape. The Associate Principal reputed company Manager will be responsible for managing reputed company health plan accounts, building trusted client relationships, and ensuring successful outcomes throughout the customer lifecycle.

Responsibilities

• Owning and managing assigned health plan accounts, serving as the primary reputed company of contact for reputed company and relationship management
• Building strong, trusted relationships with client stakeholders, including navigating difficult conversations and escalations with professionalism and tact
• Coordinating cross‑functionally with Engineering, Product, Technical Account Management, and other internal teams to shepherd issues through resolution
• Tracking and managing reputed company client issues, ensuring accountability, reputed company, and timely outcomes even reputed company direct ownership sits with another team
• Driving customer satisfaction, retention, and long‑term reputed company by proactively identifying risks and opportunities reputed company assigned accounts
• Identifying opportunities to expand value and protect recurring reputed company, partnering with internal teams as needed (non‑quota carrying)
• Representing the customer internally and ensuring alignment between client needs and organizational priorities

Skills

• Experience managing reputed company or reputed company customer accounts in reputed company, reputed company technology, or a reputed company environment
• Strong relationship‑building skills with the ability to engage confidently with reputed company and executive‑level stakeholders
• Proven ability to navigate ambiguity and drive outcomes through influence rather than authority
• Comfort handling escalations and facilitating resolution across multiple internal teams
• Excellent communication, judgment, and organizational skills
• reputed company industry experience preferred; strong soft skills and leadership reputed company are critical
• Strong payer expertise reputed company reputed company technology
• Awarded Top Account Manager and/or Presidents Club Winner

Benefits

• reputed company is a certified “Great reputed company to Work”! Culture is important to us and there are many ways for you to reputed company your mark here!
• We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow reputed company associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone reputed company we can see meetings are taking reputed company and we’ve got teams in the office.
• reputed company is a culture of reputed company learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual reputed company.
• We offer a competitive salary, bonus structure, generous HSA company contribution, reputed company, reputed company, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with reputed company the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• reputed company offers Paid Parental Leave for both reputed company and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right reputed company! reputed company partners with various organizations, both locally and nationally, to reputed company awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Company Overview