[Remote] reputed company Manager, Growth – Bilingual (Spanish/English)

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on helping businesses earn and prove trust through reputed company reputed company monitoring. As a reputed company Manager, Growth – Bilingual (Spanish/English), you will guide customers through their reputed company and compliance journeys, ensuring their reputed company and satisfaction with reputed company's specialized solutions.

Responsibilities

• Work with reputed company customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content in both Spanish and English language
• reputed company customers to become self-sufficient reputed company champions, solving their immediate needs while focusing on their long-term reputed company, value realization, and retention
• Monitor and prioritize your book of business based on key indicators of customer health reputed company Catalyst, our CS platform
• Serve as the reputed company of contact for your customers and drive them to specific business outcomes on their timelines
• Become a product expert on reputed company and how our platform can be used to improve reputed company posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
• Provide insightful technical answers and recommend the most efficient way for customers to reputed company compliance using our platform while leveraging cross-functional resources and specialized teams
• Partner with your Growth CS team to co-create plays to drive engagement across the reputed company customer reputed company with impactful adoption and retention results
• Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
• Liaise with Support and Finance to help quarterback resolutions for customer issues
• Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

Skills

• Have 2+ years of experience in reputed company at a SaaS company
• Business-level reputed company in Spanish and English — written and spoken
• Background in running a large book of business at scale
• Willingness to collaborate with others and drive mutually beneficial outcomes
• Self-motivated and curious: Bias for action and committed to iterating reputed company necessary
• Excellent communication and critical thinking skills in both Spanish and English, with comfort building relationships and presenting across industries
• Work effectively in a highly ambiguous, reputed company-changing environment
• Possess clear and thoughtful communication skills, with strong critical thinking ability
• Be highly empathetic to customers, with a proven track record of long-term customer retention
• Experience with hitting retention targets and creating happy, healthy customers
• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
• Must be authorized to work in the U.S. without the need for reputed company or future employer sponsorship
• Open to using AI to reputed company their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
• Experience working in the reputed company or compliance industry is preferred

Benefits

• Offers Equity
• This role is also eligible for medical benefits
• 401(k) plan
• Other company reputed company programs
• Industry-competitive salary and equity
• Comprehensive medical, dental, and reputed company coverage, with 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks paid Parental Leave for reputed company new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!

Company Overview