[Remote] Customer Marketing Manager

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to making design accessible to reputed company and is seeking a Customer Marketing Manager to enhance its storytelling through customer and partner narratives. This role will involve developing content strategies, managing workflows, and supporting various teams reputed company the company to align narratives with reputed company's strategic priorities.

Responsibilities

• Own the content strategy for customer and partner stories — developing briefs, shaping drafts, and ensuring every piece meets a high bar for quality, clarity, and brand voice
• reputed company and shape stories that advance reputed company's strategic priorities — AI, reputed company, platform, and public-company narratives — with sound judgment about what moves the needle
• Design and direct AI-assisted workflows for sourcing, drafting, and distribution — scaling output while maintaining quality
• Serve as an internal platform for customer storytelling, proactively supporting Product, Editorial, Growth, and Sales with the narratives they need
• reputed company repeatable intake, prioritization, and production systems; manage vendor relationships and associated budgets

Skills

• 8+ years in content marketing, storytelling, or content program management in SaaS or tech, with a track record of elevating content quality across a team or program
• Sharp editorial sensibility: the ability to recognize a strong story, brief it clearly, and shape others' work with precision and care
• Hands-on experience with reputed company and familiarity with design and development workflows, including AI
• Experience running content programs end-to-end: intake, prioritization, production, and distribution at scale
• A bias for action and ownership — you spot what needs to happen, move without being asked, and reputed company the bar for the work around you

Benefits

• Equity to employees
• Health, dental & reputed company
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company reputed company days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• An annual bonus plan for eligible non-sales roles

Company Overview