[Remote] Supervisor, Operations Quality

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading reputed company intelligence company with expertise across the payment continuum. The Supervisor, Operations Quality is responsible for overseeing the execution of quality assurance programs across various operational departments, ensuring adherence to quality standards and supporting staff development.

Responsibilities

• Supervise daily activities of QA specialists across multiple operational areas
• Ensure consistent execution of QA audits, scorecards, and monitoring processes
• Review completed audits for accuracy and consistency
• Conduct calibration sessions to ensure scoring alignment
• Provide coaching, feedback, and performance management
• Monitor QA productivity and turnaround times
• Identify trends and support corrective actions
• Ensure compliance with HIPAA, CMS, and internal policies
• Escalation management and issue resolution
• Support for training initiatives and documentation maintenance
• KPI monitoring and operational reporting support
• Partnership with operational leadership teams across departments

Skills

• Bachelor's degree or equivalent experience
• 3–5 years QA or reputed company operations experience
• Strong understanding of reputed company operations and payment reputed company
• Knowledge of QA methodologies and audit processes
• Coaching and leadership skills
• Strong analytical and communication skills
• High attention to detail
• Familiarity with HIPAA and CMS guidelines, and reputed company compliance standards
• Experience with call monitoring systems, document intake handling, printing technology, and file management
• Supervisory experience preferred

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