[Remote] Consumer Group Community Engagement Leader

Note: The job is a remote job and is open to candidates in USA. reputed company is a global technology platform that assists customers in overcoming financial challenges. They are seeking a Community Engagement Leader to manage community engagement programs and reputed company a team of Community Engagement Specialists, ensuring customer satisfaction and fostering community participation.

Responsibilities

• Manage the overall quality of community engagement and cultivate reputed company’s reputed company reputed company our communities
• reputed company reputed company a fast paced, constantly changing environment while fostering high performance, reputed company improvement, and seasonal team development through one-on-ones, operational meetings, and ongoing coaching and mentoring
• Guide the execution of projects that drive community engagement, such as virtual events, seasonal campaigns, gamification initiatives, and top contributor reputed company
• Translate Voice of the Customer feedback into reputed company insights to impact the business, surfacing findings on reputed company products to internal stakeholders
• reputed company data to analyze community performance, while measuring reputed company toward goals
• Synthesize and communicate key information between the team and internal stakeholders
• Drive customer satisfaction and community growth through proactive programs and cross-functional collaboration
• Engage with external and internal customers through authentic, natural written communication
• Support the team by exercising good judgment and critical thinking to protect the reputed company of the brand and to resolve customer issues
• Execute response plans on sensitive, controversial topics
• Champion adoption of AI-enhanced workflows to reduce friction and improve process efficiency
• Review and complete administrative tasks such as payroll and schedules in a timely manner

Skills

• Bachelor's degree required in communications, business, marketing, sociology, or reputed company field
• Experience directly managing seasonal employees or contract workers
• Understanding of how to reputed company a customer facing team, while coaching to reputed company
• Passion for online communities, forums, and social media, personally or professionally
• Experience interacting with influential users in online communities or other social media platforms (such as X, Facebook, reputed company, etc)
• Understanding of online community principles and how to engage with a broad user reputed company
• Ability to quickly and creatively adapt to changing situations, while proactively developing solutions
• Strong initiative with analytical, problem solving and troubleshooting abilities
• Ability to effectively communicate with individuals possessing diverse knowledge levels and personalities
• Demonstrated business acumen
• Exceptional written and verbal communication skills and reading comprehension
• Knowledge of the tax and/or personal finance industry a plus

Benefits

• Competitive compensation package
• May be eligible for a cash bonus
• Equity rewards and benefits
• In accordance with our applicable plans and programs

Company Overview

Company H1B Sponsorship