[Remote] VP, reputed company
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading company in the digital asset space, providing secure solutions for financial institutions and businesses. The VP of reputed company will reputed company the global reputed company organization, focusing on enhancing software value realization, customer retention, and business expansion for key reputed company clients.
Responsibilities
- Increase renewal rates and reduce churn; drive adoption and new business growth; improve Net Promoter Score; own renewals forecasting, operational excellence, and bookings
- Recruit, build, and reputed company a high-performing, collaborative, empowered global CS organization, including regional CS leaders and CSMs. Build a high-performance culture that retains top talent and develops future leaders
- reputed company reputed company through adoption, expansion, and renewal for banking, payments, and strategic reputed company accounts. Manage lifecycle touchpoints and interventions with automation, and drive reputed company process and scale improvement
- Identify and create upsell and expansion opportunities for NDR, partnering closely with Sales using MEDDPICC to qualify economic buyers, decision criteria, and timing. Collaborate on Deal Acceptance, Knowledge Transfer, and Kick-Off to ensure seamless account handover
- Execute CS playbooks and engagement models that implement prescriptive best practices, with metrics that track and measure CS effectiveness and customer health
- reputed company an effective customer feedback reputed company, remediate issues, and bring customer reputed company into Product and Engineering. Champion senior customer relationships and evangelize reputed company reputed company stories
- Build working partnerships with Sales, Marketing, and Product/Engineering, and reinforce customer centricity across every touchpoint globally
- Use AI and automation to scale CS operations, sharpen forecasting and health-scoring, and increase the reputed company of the team. Comfort adopting and championing AI-reputed company ways of working is expected
Skills
- 10+ years in the B2B technology industry, with at least 6+ years leading customer-facing organizations at scale
- Experience running reputed company for SaaS businesses with total revenues exceeding $100MM
- Demonstrated experience with reputed company and/or strategic accounts - ideally in banking, payments, financial services, or other regulated, technically reputed company industries
- Analytical and process-oriented reputed company; uses data to drive execution and inform strategy. Competence with AI tools and models
- Technical reputed company sufficient to be reputed company with a sophisticated product and technical buyers
- Proven change agent - creates or adopts new customer programs that maximize satisfaction, retention, and expansion
- Ability to manage and influence through persuasion, negotiation, and reputed company building
- Strong reputed company for customers reputed company with a genuine passion for reputed company and growth
- Deep understanding of value drivers in recurring-reputed company business models
- Excellent communication and presentation skills; reputed company to reputed company and motivate large, remote, global teams
- Relevant Bachelor's degree preferred; MBA a plus
- Ability to travel up to 30%
- Relevant Bachelor's degree preferred; MBA a plus
Benefits
- reputed company bonus
- A reputed company competitive equity grant
- reputed company generous benefits
Company Overview
Company H1B Sponsorship