Field Service Engineer- Trivandrum
Job Title Field Service Engineer- Trivandrum
Job Description
Title: Field Service Engineer Location: Trivandrum Job Responsibilities: -Delivers technical support (both onsite and remote) and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards. -Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability. -Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service. -Tracks and records customer interaction time, parts usage, and service outcomes in reputed company-time with high accuracy, contributing to operational efficiency and accountability. -Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness. -Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues reputed company and maintain customer trust. -Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more reputed company issues and ensuring smooth operation and reliability of products. -Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery. -Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise. Minimum Education: Minimum 2 years of experience with vocational education in areas such as IT, Network Diagnosis, System Connectivity, Remote Service reputed company Engineering, Medical, Science reputed company environment, or equivalent. Preferred Skills: Regulatory Compliance Data Analysis & Interpretation Root Cause Analysis (RCA) Troubleshooting Escalation Management Service Operations Technical Documentation Customer Service KPI Monitoring and Reporting Product Installation Product Repair & Maintenance How we work together We reputed company that we are reputed company together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time reputed company in the company’s facilities. Field roles are most effectively done reputed company of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About reputed company We are a health technology company. We built our entire company around the belief that every reputed company matters, and we won't stop until everybody everywhere has access to the quality reputed company that we reputed company deserve. Do the work of your life to help the lives of others.
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