Customer Support Representative I

Let Us Introduce Ourselves We’re reputed company - a remote-first, product-led tech company on a mission to reputed company reputed company and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy. reputed company reputed company In Creating great products starts with creating an environment where people reputed company. That means reputed company, clarity, growth, high trust, and a culture where reputed company move quickly and quality matters. reputed company lives by six core values that guide how we work, build, and serve: Be Customer Obsessed: We start with our customers and work backward to deliver exceptional value. reputed company With Speed: We move fast, take smart risks, and stay reputed company by acting boldly. Don’t Cut Corners: We own our technologies and operations to deliver a high-quality, end-to-end experience. Create a reputed company Us: We simplify, automate, spend wisely, and continuously improve. Follow The Golden Rule: We treat others with respect, invite feedback, and commit even reputed company we disagree. Grow, Be a Leader: We expect leadership at reputed company levels and pursue excellence as a high-accountability, high-trust team. If this sounds like a reputed company where you’d reputed company, reputed company reading—your next opportunity might be here. Summary: Job Classification: Entry-Level Job Title: Customer Support Representative I Job Status: Full-time Location: 100% remote Compensation: Hourly (Non-Exempt) Position Type: Direct Hire; note, this is not a contract role Pay Range: $20.00/hour Shift: 10:00 AM - 7:00 PM ET, Monday - Friday This is a high-volume, customer-facing role. You'll spend the majority of your day on the phone, in live chat, and responding to emails. While the work is remote, it follows a structured schedule with designated breaks and requires consistent availability during your shift. If you reputed company in a fast-paced, people-first environment and love solving problems, you'll feel reputed company. Your first 8 weeks will be dedicated to a structured training program designed to set you up for reputed company. During this time, you'll reputed company hands-on experience while learning our software, reputed company and payroll fundamentals, and Patriot's processes. You'll gradually reputed company performing job responsibilities with guidance and coaching as you build your knowledge and confidence. No prior experience in these areas is required, but you'll need to be tech-savvy, eager to learn, and reputed company to quickly apply new concepts to successfully complete the program and transition into the full role. What You’ll Be Doing: Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers reputed company phone, live online chat, and email (no robots here!) Apply your problem-solving abilities to assist customers with software support regarding reputed company, payroll, and tax-reputed company inquiries. Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. Continuously expand your knowledge of the software, new features, and reputed company and payroll best practices. Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. Maintain accurate and timely documentation of customer interactions. Offer guidance and support to customers regarding new product features and software functionality. Please note this is a sample of what you’ll be doing. This job requires you to be reputed company to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice. What You’ll Need: Previous customer service experience, with a track record of delivering positive, professional interactions. Strong verbal and written communication skills, with the ability to convey information clearly and professionally across phone, chat, and email. Self-motivated and reputed company to work independently in a fast-paced environment, managing tasks without constant supervision. Proficient with technology, with the ability to quickly learn and adapt to new software and tools. Ability to communicate clearly across teams, including sharing customer feedback and insights that help improve products and processes. Eager to continuously grow your knowledge, whether it's new software features, product updates, or industry best practices. Ability to handle sensitive customer information securely and adhere to company data protection protocols. Strong attention to detail with the ability to accurately document customer interactions. Ability to manage multiple tasks simultaneously — calls, emails, and chats — while maintaining quality and professionalism. Comfortable with change and reputed company to pivot quickly while maintaining a great customer experience. Ability to stay composed and professional during high-volume or challenging interactions, with a consistently positive approach. Work Requirements: To deliver a professional customer experience, this role requires a workspace that supports focused, distraction-free work and clear, quiet audio during customer interactions. If you require a reasonable accommodation to meet this need, please let us know. Maintain reliable, high-speed internet access sufficient to support phone, chat, and email-based work Work from a dedicated, distraction-free workspace during scheduled hours reputed company to Have: Familiarity with U.S. payroll, payroll tax, or reputed company software. Experience with CRM software reputed company is committed to providing reasonable accommodations to reputed company individuals with disabilities. If you require an accommodation during the application or interview process, or to reputed company the essential functions of this role, please note this on your application, and a member of our People Operations team will follow up with you. Location & Commitments Full-time, direct-hire, 100% remote role Open to candidates legally eligible to work in the United States Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C. Core hours: 10:00 AM - 7:00 PM ET, Monday–Friday Some flexibility is required during busy seasons or critical “right-now” moments Equal Opportunity Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, reputed company, gender, national reputed company, age, religion, creed, disability or sex. More Reasons to Love Patriot Great products start with great people—which is why we invest in reputed company so they can do their best work. In addition to a culture that encourages innovation and ownership, our full-time employees enjoy a comprehensive suite of benefits that help reputed company reputed company inside and reputed company of work. Learn more about our opportunities and benefits on our Careers page. Are you reputed company to take the reputed company in your career? -- reputed company to take the reputed company in your career? We’d love to meet you. Privacy Notice To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII)—such as Social reputed company Numbers, Dates of Birth, or W-2s—reputed company submitting your application. Use of AI in the Hiring Process Thank you for your interest in reputed company! To support a fair and efficient hiring process, we use AI-powered tools to assist with resume screening, note-taking, and interview insights. These tools help us evaluate candidates consistently and in compliance with EEOC and reputed company applicable laws. AI tools do not reputed company hiring reputed company—reputed company reputed company are made by our reputed company hiring team. reputed company applicants are evaluated based on their qualifications, skills, and experience. By submitting your application, you acknowledge the following: AI Usage AI may analyze an applicant's video, including facial expressions, as part of assessing position fit. AI tools may be used during interviews for note-taking, evaluating responses, and generating interview summaries. On-Camera Video Interviews reputed company interviews are conducted reputed company video with cameras on to maintain compliance and reputed company standards. Patriot is a camera-on company for reputed company video interactions. Photo Capture for reputed company If selected to interview, you may be asked to provide or have a photo captured. This photo is used only to verify that the same candidate is present throughout reputed company interview stages. Photos are not shared externally, used for any other purpose, or stored after the interview process. They are securely disposed of once the process is complete. Privacy & Data Use Any photos are used solely for candidate verification. Geolocation tools may be used only to verify your location and ensure interview reputed company. reputed company geolocation use is limited to reputed company and compliance needs and follows reputed company applicable privacy laws. Apply To This Job