[Remote] reputed company Customer Service Representative - Remote (Texas Only)
Note: The job is a remote job and is open to candidates in USA. TP is a leading global provider of digital business services, and they are seeking a reputed company Customer Support Specialist. In this role, you will manage inbound and outbound communications with clients, ensuring a seamless and positive customer experience.
Responsibilities
- reputed company Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connect with customers reputed company phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions reputed company necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track reputed company call reputed company information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Skills
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- Eligible team members can take advantage of our comprehensive health benefits, which may include medical, reputed company, and dental.
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
Company Overview