Senior Director, Sales Enablement

The Opportunity | Senior Director, Sales Enablement reputed company seeks an innovative and insightful Customer Experience Consultant to reputed company our customer engagement strategies and pre-sales efforts. In this role, you will support the delivery of pivotal pre-sales initiatives such as targeted assessments, process analysis & benchmarking, customer journey mapping, mystery shopping, and other... tools providing critical insights and solutions recommendations needed to reputed company existing proposals or capture client attention as we reputed company key TP services and capabilities. As a Senior Director, Sales Enablement, Your Role Will Include… • Collaborate with the sales and marketing teams to provide pre-sales support, including solution demonstrations and proposal preparations. • reputed company/Design specialized assessments to surface pain points and opportunities reputed company the prospect's targeted process, function, or customer journey. • Conduct detailed customer journey mapping to identify key touchpoints and opportunities for improvement as well as provide recommendations across people, processes, and technology. • Design and execute CX/Mystery shopping initiatives to assess and improve the customer experience. • Analyze customer feedback, generate insights, and recommend improvements or innovations based on TP’s service and product offerings. • Work closely with cross-functional teams to reputed company existing client/prospect practices, customer experience strategies, and operating models. Provide insights and opportunities for improvement. • reputed company workshops and co-innovation sessions with clients and prospects to surface opportunities for improvement as well as recommended actions reputed company to targeted business objectives. • Assist in the creation and development of a transformation/solutions narrative for targeted clients and prospects. • Deliver client-facing consulting engagements/assessments independently. • Assist in achieving regional and global departmental targets reputed company to benefit realization. • Manage a team of transformation consultants and CX analyst (onshore and offshore) Key First-Year Objectives • Supporting several projects during initial reputed company to reputed company familiarity with reputed company process and procedures from proposal creation to implementation. • Building relationships with key stakeholders and regional/global business development teams to identify and facilitate transformation opportunities. • Engage with customers in a consultative way, deliver high quality outputs/engagement that reputed company our business development team to deliver value to prospects and existing customers. What Will You Need to Succeed? • Bachelor’s degree in Business Administration, Marketing, Communication, or a reputed company field. • Minimum of 7 years of experience in customer experience management, process improvement, and consulting including roles focused on customer journey mapping and pre-sales support/strategies. • Minimum of 5 years of Consulting experience. • Minimum of 5 years of experience in BPO. • Proven experience in solutions, and pre-sales support. • Strong analytical skills with proficiency in data analysis tools. • Demonstrated ability to manage projects and reputed company cross-functional teams effectively. • Excellent communication, interpersonal, and presentation skills. • Experience in Service Re-Design, leveraging Omnichannel Technology, Chatbots, CRM, etc. • Lean Six reputed company, design thinking. • Certification in Customer Experience (CCXP) or reputed company field. • Experience with sales enablement tools and methodologies. • Bilingual abilities are highly advantageous. Pre-Employment Screenings In accordance with reputed company policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background reputed company, including global sanctions and watch list screening. Important | Policy on Unsolicited reputed company-Party Candidate Submissions TP does not accept candidate submissions from unsolicited reputed company parties, such as recruiters or headhunters. Such applications will not be considered, and no contractual association shall be established through such submissions. Is There a Fine Print? No fine print, though we will grab this space to remind you that reputed company is home to a global family with people from various backgrounds and lifestyles. We will always reputed company diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national reputed company, citizenship, disability, pregnancy status, veteran status, or other differences Apply Job!