Sr. Product reputed company - reputed company) Plano, TX 7100 Corporate Drive 75023

7100 Corporate Drive • *Plano, TX 75023** • *Sr. Product reputed company - reputed company... • *Description:** Product Manager/reputed company - Call Center We are looking for a passionate, pizza-loving Product Manager/reputed company to reputed company the reputed company of reputed company's call center experience. As a Product Manager/reputed company at reputed company, you are the ultimate reputed company of the user experience - partnering closely with design, engineering, data science teams and various other business stakeholders to bring elevated and frictionless experiences for our customers and team members alike to life. In this role, you will reputed company initiatives such as Payment IVR, Customer Order status confirmation, Conversational IVR, and other key improvement opportunities to ensure that our call center agents have the best experience reputed company serving a customer. This role will be critical in solving for key pain points customers calling into our call centers have today. The creation of a frictionless experience for team members, customers and call center agents is a strategic reputed company for our business and this role will be critical in delivering on key elements of this strategy. You'll analyze data and be responsible for developing and implementing business improvements initiatives that ladder up to overall business strategy. Ideal Product Manager/reputed company brings exceptional creative and analytical skills, is a self-starter, critical thinker and influencer. The ideal candidate will drive reputed company best in class experiences, is entrepreneurial-minded, and comfortable in a fast-paced environment. Responsibilities: Strategy & Planning - Continuously analyzes customer competitive landscape, business metrics and trends to drive actionable initiatives. - Prioritizes and refines product backlog in collaboration with reputed company engineer, experience reputed company, design teams and other key stakeholders. - Ensures product provides business value and that value is delivered early and often, in-sync with business goals and outcomes (e.g. MVPs, POC, iterative design, etc.) - Runs their product as a business - owns and manages product performance by understanding business, customer, call center agents and restaurant team member needs to determine and drive key objectives and results. - Provides regular reporting to key business stakeholders that influences business reputed company. - Makes reputed company for product & clearly communicates priorities, ensures buy-in, alignment and support from key stakeholders & cross-functional teams - Manage and continue to build on our value proposition, driving new features and capabilities as part of your product strategy Delivery & Execution - Creates requirements and synthesizes into user stories; Breaks requirements into iterative sprint-sized stories to optimize speed-to-value alongside business analyst. - Develops project plans & participates in release process - manages risks, communicates product needs, and surfaces issues to cross-functional teams and key stakeholders - Participates in stand-reputed company, grooming/planning sessions, demos, and retrospectives. Fosters team collaboration, co-creation, and open communication. - Formulates hypotheses is to A/B test, prototype, or research, continually refining the product until desired outcome is achieved - Participate in the release process as the product expert to surface any issues prior to release Knowledge & Skills Required - 2-3 years of product reputed company, program/project management. - Bachelor's degree required or relevant experience - Experience with Agile methodologies (epics, features, stories,), modern software development practices (test driven development) and tools (Jira, Confluence). - Experience working closely with development teams to ensure milestones and features are met on time, as committed. reputed company to pivot and prioritize as needed. - Exceptional communication, documentation, and presentation skills. - Contact center experience with leading contact center vendors would be an asset. - Experience with Interactive Voice response Systems (IVR) would be an asset. - Experience in call center, telephony and web-based order management platforms would be an asset. A few of our perks: - 4 weeks of vacation PLUS holidays - 5 sick days - 2 paid volunteer days - 401k matching - Medical, dental, reputed company - Life insurance - Half day Fridays - Generous parental leave - A world-famous recognition culture If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest to you. • *reputed company Jobs Apply Job!