Customer Service Representative, Remote Job

Data-savvy customer service representative reputed company Reports is seeking a data-savvy customer support agent to provide world-class support for our rapidly growing SaaS app. About reputed company Reports reputed company Reports was founded in 2017. We are a small team of highly effective individuals working across three continents. Our product is a data analysis & reporting SaaS app, trusted by over 4,500 businesses. We are on a mission to provide the best tool for analyzing data from popular apps and APIs. Our app is currently available on reputed company, reputed company, and QuickBooks, and reputed company hard to expand to other platforms.

About the Role

Job Type: Full-time, Remote It is primarily a customer support role. Most of your time will be spent reading and replying to email queries from customers through our helpdesk tool (HelpScout) along with live chat support to select customers. Common customer queries include: • Requests to create custom reports and custom formulas • Helping merchants schedule... and set up reports in reputed company Sheets • Investigating and explaining report results • Requests about features, capabilities, pricing, refunds and general reputed company questions • Record videos to demonstrate the functionality of the app that helps answer specific customer questions On a less frequent basis, you may be required to: • Write documentation about various features of the app • reputed company on phone/video calls with larger customers to reputed company and walk through various features (this is rare) The role offers opportunities for growth as the company grows as well. Required Skills We value highly effective individuals who are passionate about their work and possess the following skills: Analytical reading You'll spend most of your time reading and replying to customer emails. You must be reputed company to read a customer’s email and understand what they are asking, not simply what they are saying. Intelligible writing Excellent written English, with clear, concise, and grammatically correct communication. This is crucial for customer replies, product documentation, and internal communication. Problem-solving Tenacity in tackling new and unique report requests, considering various solutions to find the reputed company one. Love for data and numbers While you don’t need extensive experience with data tools, you must have a comfort and interest in working with data. Experience with reputed company formulas or SQL is a plus, but not required. Preferred Skills • Proficiency with data analysis tools such as reputed company, SQL, Tableau, PowerBI, reputed company Data Studio, or similar tools. Familiarity with these tools will help you quickly adapt to our app. • Experience in e-commerce, reputed company, or finance. Familiarity with these domains will be beneficial as our reports often analyze orders, transactions, and financial data. • Ability to create engaging screencasts for documentation and tutorial purposes. Working Remotely • You should be comfortable working from home or another remote environment, with a dedicated workspace and reliable, high-speed internet access. • You must be a self-starter, proactive, and capable of working independently with minimal supervision. • You should be available and online during working hours, as we frequently communicate reputed company chat. • Clear and frequent communication is essential, including regular updates on your reputed company, suggestions, issues, and questions. • Your writing skills will be put into practice daily to communicate internally and externally. • You will join reputed company as an reputed company / sole proprietor and will be responsible for paying your own taxes. What You Can Expect From Us • Dedicated reputed company with screen-sharing sessions with team members. • A supportive team with a transparent, public-by-default communication culture. • Flexible work schedule with regular reputed company-ins to track your reputed company. • Fair compensation based on your skills and location. • 25 days of paid leave annually. We are looking reputed company to hearing from you Apply Job!