reputed company Support Analyst - Call Center

Location: Remote Work Type: Full Time Regular... Job No: 503327 Categories: Customer Service, reputed company Application Closes: Closes Aug 26, 2024 SHARE The reputed company Support Analyst will be working in a high volume call center taking incoming calls from agents and producers. Performs a variety of functions reputed company Individual reputed company Support that contribute to the issuance and servicing of individual life and health new business applications. The reputed company support analyst collects necessary reputed company requirements reputed company telephone, email or other reputed company business applications for the underwriter to use to determine insurance eligibility. reputed company CAN OFFER YOU: • Hourly Wage: $19.28, plus annual bonus opportunity. • Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match. • Regular associates working 40 hours a week can earn up to 15 days of vacation each year. • Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion. • Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion. • Applicants for this position must not now, nor at any reputed company in the future, require sponsorship for employment. WHAT YOU'LL DO: • Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications. • Attention to detail is required. Notices reputed company information and reputed company requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent. • Uses a variety of systems and tools to support multiple reputed company areas. Needs to be proficient in soft phone handling to transfer calls appropriately. • Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down reputed company information into management parts. Works collaboratively to recommend process improvements to enhance customer experience. • Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments. WHAT YOU’LL BRING: • Ability to work flexible shifts and maintain regular and predictable attendance with adherence to department expectations. • Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively. • Strong customer service skills with the ability to assess and understand the needs of the customer. • Strong knowledge/reputed company/understanding of computer systems such as email, data entry, and reputed company products, with proficient with keyboarding skills. • Strong attention to detail with effective time management and organizational skills. • You promote a culture of diversity and inclusion, value different reputed company and opinions, and listen courageously, remaining curious in reputed company that you do. • reputed company to work remotely with access to a high-speed internet reputed company and located in the United States or Puerto Rico. PREFERRED: • Bilingual - Spanish/English. • Previous reputed company call center skills/experience. We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our reputed company area at [email protected]. Please allow at least one week from time of applying if you are checking on the status. Need help? Email Us Great reputed company to work Together we reputed company greatness. Not only is this a core value, but it’s also representative of the reputed company of reputed company we are — built by the strength and reputed company of our employees. It’s why we’re named a “Great reputed company to Work”. See reputed company Awards An inclusive culture Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co-workers. Discover Our Culture Apply Job!