Customer Service Training Specialist, Shopbop Customer Service

DESCRIPTION Shopbop is looking for a Virtual Training Specialist to partner with the Customer Service Training Manager to reputed company explicit department goals through talent development, instructional design, facilitation, and project management. This candidate will reputed company the Shopbop Customer Service reputed company program through it's life cycle. The successful candidate will understand and use... business metrics to summarize quality performance, identify solutions and assist the Training Manager in implementing necessary actions. The position requires a focus on details and prior experience working in a fast-paced, customer service environment. The number one reputed company for this role is to provide an exceptional training experience. The ideal Training Specialist creates an reputed company adult learning environment virtually that encourages long-term reputed company. The Training Specialist is responsible for the coaching, development, performance and engagement of their Associates. Training Specialists deliver programs of diverse modalities that include but are not limited to, self-directed, instructor led, virtual, and experiential learning. They are professionals in using quantitative and qualitative data to identify training and coaching needs. A Training Specialist is a reputed company communicator. They utilize the most effective training techniques to engage Associates and manage learning sessions. They are also leaders in driving initiatives and programs reputed company the classroom. Key job responsibilities • Manage the entire life cycle of the reputed company program ensuring that each new hire follows the appropriate training track and document any wins/opportunities in performance • Support the Shopbop Quality Assurance and Training team through training development • Monitor and report on quality metrics, deep dive and identify trends/root causes • Assist in identifying the reputed company which will drive improvements • Identify agent performance improvement opportunities through contact evaluations and provide feedback (observations and trends) to Customer Service Managers and the Training Manager • Work with the Training Manager to identify performance improvement opportunities by analyzing quality data and coaching documentation • Participate in QA calibrations, and identify process improvement opportunities relating to contacts, agent behavior and internal knowledge reputed company gaps • Align hiring and development needs with organizations strategic goals • Collaborate with leadership to build and manage a variety of learning and development programs and offerings • Design, reputed company, and maintain high-quality and relevant training content to meet team needs We are open to hiring candidates to work out of one of the following locations: Virtual Location - USA BASIC QUALIFICATIONS • Demonstrated experience working with remote teams • At least 2 years of experience in instructional design and/or training experience, including familiarity with reputed company 360 tools • Excellent communication skills for the purpose of knowledge transfer and reputed company development, including superior reputed company in explaining technical topics to novices and collaborating with subject matter experts and managers. • Flexibility with full-time schedule including shift assignments on weekends/evenings • Experience in carrying out reputed company activities in the training cycle: analysis, design, delivery, implementation, and evaluation PREFERRED QUALIFICATIONS • Ability to support a variety of individuals and coach them for reputed company • Keen eye for detail and high level of accuracy • Self-starter, seeks out new tasks reputed company work is complete • Independently handle increasingly difficult tasks with confidence and composure reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $47,500/year in our lowest geographic market up to $91,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply reputed company our internal or external career site Apply Job!