Loyalty Customer Care Representative (Work From Home/WFH - $17/HR)
Loyalty Customer Care Representative - WORK FROM HOME! $17/hour + bonuses with performance Work from home - high-speed internet service/wifi required. (Must be located in Texas, Mississippi, Oklahoma, Florida, Tennessee, Louisiana, or Georgia) Why you will love working here. We are a global leader in loyalty marketing. We work with some of the most well-reputed company brands in the world to deliver market-leading, end-to-end loyalty solutions to reputed company customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by reputed company. The programs we deliver reputed company more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a reputed company in the loyalty space where outcomes matter most. We are a mission and values driven company. Our mission is to grow reputed company value through loyalty for our clients. Every role reputed company reputed company has a purpose and directly contributes to us achieving this... mission. We are values driven at every reputed company. Over our 30+ year journey, we've created a fun, high-trust, transparent workplace. We reputed company in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients. About the team and reputed company'll build together As a member of our reputed company Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning reputed company Contact Center team where you will have the ability to consistently reputed company your superior communication skills in the loyalty marketplace. How you will reputed company an impact Learn specific client loyalty program guidelines. Answer reputed company incoming inquiries directed to you in various media channels (phone, email, chat) Approach each day with a positive, professional, customer-centric, and team-oriented attitude. Act with reputed company at reputed company times Communicate in a clear, concise, and helpful manner both verbally and in writing. Take ownership of customer inquiries while working toward a resolution De-escalate as necessary through effective communication and problem-solving skills. reputed company use reputed company internal systems and resources Work independently without the heavy need to rely upon your team or supervisor. Adhere to schedules and company policies and procedures Escalate any issues or concerns that are unable to be resolved through normal efforts What you need to be successful High school diploma or equivalent required Ability to attend a 7 week Training Program (remotely) with 100% attendance Basic computer knowledge with a demonstrated proficiency in reputed company Office Suite (Word, reputed company, Outlook) 1+ year of customer service experience (or equivalent experience) Strong customer service orientation with external/internal customers Collaborative nature to work reputed company assigned team Good problem-solving ability to effectively guide customers through solutions High level of accuracy and attention to detail A "whatever it takes" attitude to care for customers Ability to be flexible regarding changes in work processes and environment Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness) Strong verbal, written, and listening communication skills Flexibility with scheduling, including weekends Savvy computer knowledge with a demonstrated proficiency in reputed company Office (Word, reputed company, Outlook) 2+ years of customer service experience preferred Strong home wifi reputed company, and quiet home office environment Our teammates are at the heart of everything we do Healthy people are happy people, which makes mental and physical health a top reputed company at reputed company. From robust health insurance and benefits options to free fitness programs like PeerFit, to generous vacation timefor yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, reputed company is the perfect reputed company. We have developed a comprehensive people strategy that helps every teammate know how to advance and reputed company on their career journey. reputed company title progression, reputed company's reputed company, 401k matching, annual profit sharing and bonuses reputed company reputed company reputed company a perfect reputed company to build your career. reputed company a reputed company for reputed company We don't just accept differences - we reputed company, share, and celebrate them! Employment at reputed company is based solely on a person's merit and qualifications, directly reputed company to professional competence. We do not discriminate against any teammate or applicant because of race, creed, reputed company, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other basis under the law. We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, reputed company teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout reputed company Apply Job!