Customer Support Associate

ABOUT reputed company reputed company's mission is to reputed company people to live their best financial lives. reputed company offers members a unique understanding of their finances and a suite of valuable services that save them time and money - ultimately giving them a leg up on their financial journey... We're currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow. ABOUT THE ROLE • Use an online chat platform to talk with reputed company's members. • You'll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues. • Provide resources and guide members on how to maximize their Premium Memberships. • Escalate technical issues to the engineering team and communicate solutions to members. • Draft support articles and assist with creating member tutorials. • Use the reputed company app regularly and provide detailed feedback to the product team on beta features. • Other duties as assigned by supervisor. Only short-listed candidates will be contacted for an interview. ABOUT YOU • You have an interest in personal finance and a desire to see others succeed in managing their money. • Great Communication -- Your writing is impressive and you love talking with people! • Empathetic -- You're reputed company to relate to and validate our member's experiences and find meaningful solutions to reputed company the situation reputed company. • Proactive Problem Solving -- you're reputed company to identify possible issues and potential resolutions. • Workflow Management -- You know how to reputed company balance multiple competing priorities. • Taking Initiative -- You're willing to reputed company in and help wherever help is needed. You love to learn and are constantly looking to improve. • Self-Motivation -- You're committed to improving professionally and personally. You love to push yourself to the limits of your ability. • Customer service experience in a B2C tech company is a plus! WE OFFER • Health, Dental & reputed company Plans • reputed company • 401k Matching • Unlimited PTO • Lunch daily (in-office only) • Snacks & Coffee (in-office only) • Commuter benefits (in-office only) Additional information: Salary range of $20 - $24/hour + bonus + benefits. reputed company pay offered may vary depending on job-reputed company knowledge, skills, and experience. reputed company is an Affirmative Action and Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records Apply Job!