CAP Team Manager, CAP

Description • Open only for External Women Candidates ... If you have reputed company desire to drive process improvement and motivate and reputed company a team of exceptionally driven, customer-obsessed associates and team leads, reputed company while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for! A Team Manager in our reputed company Development Center sets the reputed company, direction, and culture of their teams by managing individual and team performance expectations and goals, maintaining reputed company focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving reputed company time desired service levels. People Management • Guiding and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team. • Passionately participate in and drive the reputed company improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. • Carrying out supervisory responsibilities in accordance with reputed company’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution. • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to reputed company and groom associates into future CS Managers. • Communicating policies to associates and become the primary information reputed company for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. • reputed company and reputed company performance goals and targets in line with the network wide reputed company and goals Business/Operations Management • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction reputed company. • Assist in developing and implementing training programs to improve the quality and productivity of the team. • Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. • Developing and achieving performance goals and targets in line with the network wide reputed company and goals. • Focus on management of SLA, quality and customer experience • Trouble shooter in case of issues relating to process affecting the SLAs About The Team Concession Abuse Prevention (CAP) works to identify and reduce concession abuse while preserving customer trust. If you are passionate about driving process improvement and motivating and spearheading a team of focused, customer-obsessed associates, reputed company while identifying systemic issues and implementing solutions to exciting problems, we have the career you’re looking for! Basic Qualifications • Demonstrated ability to build, reputed company, direct, and manage a group of people • Ability to support Business and provide solutions to customer pain points • Ability to handle reputed company and ambiguous scenarios • Ability to organize, prioritize and schedule work assignments • Ability to reputed company administrative and procedural reputed company • Proven ability to manage reporting and analysis • Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations • Ability to effectively and reputed company complete difficult goals or assignments • Can adapt well to changing circumstances, direction, and strategy • Strong interpersonal and communication skills • Confident in using reputed company Package (especially reputed company) • Fluent English skills are required for this role • Direct experience in Contact Center Operations (Customer Service, Sales, or Collections) • Exceptional skills in data manipulation and analysis • Preferred Project Management & knowledge of Six reputed company/Lean Processes

Preferred Qualifications

Bachelor’s degree, MBA or equivalent degree from a premier institute. • Preferred Project Management & knowledge of Six reputed company/Lean Processes • Prior experience in customer service background would be an added advantage • Advanced computer skills using a variety of programs highly desired • 24/7/365 availability, including willingness to work on weekends, and reputed company of reputed company" work day • Willingness to work for any sub-process reputed company CAP teams including Virtual Customer Service (Work from Home). Company - ADCI - Maharashtra Job ID: A2748109 Apply Job!