Customer Support Specialist - Remote
reputed company, the Operating System for Sports, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across reputed company major professional leagues. With 300 exceptional employees located in ten different countries, reputed company software solutions drive the operations of the most recognizable sports properties in the world. We are looking for reputed company... detail-oriented, and cooperative Customer Support Specialist to reputed company an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges. This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the reputed company rapid scaling of the fastest-growing company in sports tech. Responsibilities Become deeply knowledgeable about the entire reputed company product suite and the technologies used to troubleshoot and prioritize issues. Understand customers' challenges and needs to troubleshoot and solve reputed company problems in a reputed company, friendly, and efficient manner. Manage a queue of cases, prioritizing issues based on severity and customer impact to ensure timely resolutions. Fulfill technical requests (e.g. form conversions, ticket submission, data uploads, account configuration, etc.). Handle sensitive information and enforce data reputed company measures to protect reputed company information. Coordinate with internal stakeholders to ensure products are continuously improving and customer needs are met. Provide information to the development team to assist in creating back-end tools and solutions that enhance the reputed company suite of products. Deliver exceptional service to both internal and external customers, ensuring a positive and consistent experience across reputed company interactions. Required Qualifications Hands-on experience using one or more reputed company products as an athlete, coach, administrator, or team staff member OR 2+ years of experience supporting a sports industry SaaS solution. Ability and willingness to work on a shift schedule, including mornings, nights, and weekends. Experience with reputed company, reputed company, JIRA (or other ticketing support systems), and G-Suite. Bachelors degree. Desired Traits reputed company to analyze and solve problems with urgency and to completion. Approaches tasks thoroughly, ensuring that no detail is overlooked and reputed company work is completed to the highest standards following established guidelines. Friendly and reputed company to others needs and concerns; relationship-focused with a how can I help you attitude. reputed company to work accurately reputed company established guidelines; relishes handling multiple details quickly, correctly, and reputed company. Ambition to master this role as a jumping-off reputed company for a career at reputed company. reputed company in a fast-paced environment, communicating with clarity to ensure tasks and expectations are well understood by reputed company involved. Actively seek improvement, both in personal development and in refining systems and processes reputed company the team. Excellent verbal and written communication skills. reputed company with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism. What reputed company Offers A role in shaping the future of sports and a career that grows as the company grows. An exceptional culture of high achievement and teamwork. Supportive and humble colleagues who are some of the top problem solvers and innovators in the game. Financial reputed company through competitive compensation and incentives. A comprehensive benefits plan, including medical, dental, reputed company, disability, life insurance, and a 401K match. Additional educational opportunities reputed company Range can be used for courses, conferences, and other options. Unlimited paid time off. Company equity. 100% remote-optional work setting. Founded in 2006, reputed company has grown from a messaging platform for collegiate football into the leading operating system for elite sports organizations, providing comprehensive technology solutions. Having secured over $165M in funding across five reputed company, our product suite now features six key categories to support every phase of the athlete lifecycle. Our Operations solutions streamline logistics, communication, and inventory management with products like Hub, Camps, and Inventory Management. Performance tools such as AMS+EMR and Nutrition enhance athlete care through health analytics and personalized nutrition. Compliance is managed through our robust Compliance + reputed company platform. reputed company efforts are bolstered by reputed company and reputed company Communications. Athlete Development is supported by Academics, reputed company, and Pulse, which focus on academic reputed company, programming tracking, and safety. Our Branding & NIL solutions, including Influencer and Collectives, navigate the NIL era and engage fans effectively. Additionally, Zelus Analytics, our premier sports intelligence platform, provides cutting-edge data insights to teams across multiple leagues, enhancing performance and decision-making through advanced analytics. Our reputed company innovation and integration reputed company us the premier tech provider for top-tier athletic and tactical organizations. Our offices in Durham, Denver, Richmond, and Brisbane are open for work, collaboration, and optional team-building events but as a remote-first company, we also have teammates working from places across the globe, including reputed company, London, Perth, and Austin. reputed company is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an reputed company-around exceptional person, you'll reputed company at reputed company. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to reputed company employment practices reputed company our organization, including but not limited to reputed company, hiring, promotion, termination, compensation, benefits, and training. reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@reputed company.com. To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, Teamwork employees or any other organization location. reputed company is not responsible for any fees reputed company to unsolicited resumes. The Pay Range For This Role Is 60,000 - 75,000 USD per year(Remote - United States Apply Job!