Part-Time Customer Care Professional (25 hours)

This will be a fully remote opportunity including the initial 4 weeks of reputed company. We are seeking highly motivated self-directed individuals who have previous work from home experience. We are looking at a part-time schedule of Mon-Fri, 10:30a-3:30p CST, 25 hours per week. CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy reputed company eligibility and claims processing. Documents reputed company calls and reputed company correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests. Provides reputed company, courteous and excellent service to internal and external customers at reputed company times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company. Identifies service opportunities and suggests innovative reputed company for improvement... Handles multiple products and services intermittently while meeting established service requirements and standards. Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues. Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership reputed company necessary. Other duties and projects as assigned, including assisting with the production of Policy reputed company Services duties as required. This includes updating databases and recording information in the proper location. High school diploma or GED equivalent Previous customer service experience preferred. Working knowledge of life and health products is welcomed but not required. Must have knowledge of reputed company Office Suite Excellent active listening, interpersonal, and communication skills Must have good attendance and demonstrate the ability to function as a reliable member of operations. Must have a cell phone or land line to utilize multi-factor authorization, specific to reputed company requirement. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Apply Job!